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Workplace Operations

• Provide front-of-house and workplace support services.
• Manage workplace systems, visitor management platforms, and access processes.
• Support executive and VIP visits, ensuring a professional and high-quality experience.
• Maintain visitor pass registers and audit trails, ensuring records remain accurate and compliant.
• Support meeting room setups, events, and workplace activities.
• Conduct regular meeting room inspections, ensuring spaces and equipment remain fully functional.
• Provide first-line support for Audio Visual and meeting room technology queries.
• Support switchboard operations, telephone enquiries, and helpdesk requests.
• Provide hospitality support, including catering coordination and meeting preparation in line with client requirements.
• Conduct floor walks, workplace inspections, and service audits, identifying issues and escalating appropriately.
• Proactively log work orders and track service requests to completion.
• Triage colleague queries received in person, online, and by email, ensuring timely resolution or escalation.
• Manage shared mailboxes and ensure all customer enquiries are responded to within agreed service levels.
• Support the setup and maintenance of communal, meeting, collaboration, and event spaces.
• Create, update, and display workplace signage as required.
• Maintain collaboration spaces and ensure workplace areas remain tidy, presentable, and operational.
• Liaise with on-site teams, contractors, and service providers to ensure seamless service delivery.
• Support mailroom services, deliveries, collections, and workplace administration tasks.
• Order workplace supplies, stationery, and peripheral equipment where required.
• Provide visitor forecasting information and administrative reporting to site leadership teams.

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Security, Safety & Compliance

• Manage contractor and visitor access in line with client security protocols.
• Ensure all visitors and contractors are positively identified before access is granted.
• Ensure employees, visitors, and contractors display the appropriate identification while on-site.
• Carry out daily audits of visitor and contractor passes and escalate discrepancies.
• Support emergency evacuation procedures and business continuity arrangements.
• Support Security teams in responding to First Aid, Fire, and Security incidents when required.
• Act as a Fire Marshal where trained and designated.
• Maintain vigilance for safety and security concerns and escalate issues promptly.
• Report equipment, system, or security malfunctions immediately to ensure swift resolution.
• Welcome and manage contractors on-site, ensuring compliance with workplace and security procedures.
• Work in accordance with all Health & Safety, security, and manual handling requirements.

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Flexibility & Adaptability

• Work across multiple client sites and workplace environments.
• Support a variety of workplace functions including reception, concierge, meeting and events support, facilities coordination, switchboard operations, mailroom services, administration, and workplace services.
• Adapt quickly to new systems, processes, and client requirements.
• Remain calm, positive, and solution-focused in changing environments.
• Be flexible with working hours and operational requirements.
• Provide support to the wider Workplace Experience and Facilities teams as required.
• Build strong relationships with colleagues, clients, service partners, and wider workstreams to support a One Mitie approach.
• Provide ad hoc cover and support across multiple locations and service lines.
• Complete reasonable management requests and additional responsibilities as required.
• Deputise for managers or supervisory colleagues where appropriate.
• Share knowledge and best practice to support service consistency across the portfolio.

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Travel Requirements

• You will be required to travel regularly between sites, sometimes at short notice.
• Travel across the South region is essential, including occasional support as far as Portsmouth.
• Due to the nature of the role, there may be occasions where overnight stays are required. This will typically be when supporting sites that involve longer travel distances or early start times. All accommodation and associated travel arrangements will be organised and funded by Signature.
• Confidence and comfort using public transport is essential for success in this role.

(Please note: a standard 1-hour commute time is not included in paid travel time.)

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Person Specification

This role is perfect for someone who is adaptable, energetic, and thrives on variety.

You may come from 1–2 years' experience within high-end hospitality, luxury hotels, members' clubs, aviation, corporate workplaces, events, or another customer-focused environment where exceptional service is at the heart of what you do.

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What You'll Bring

• Excellent verbal, written, and interpersonal communication skills.
• A passion for delivering service excellence and creating memorable experiences.
• Be confident, approachable, and professional.
• Stay organised and calm in changing situations.
• Enjoy working in a fast-paced, varied role.
• Experience using visitor and workspace management systems such as Condeco, ProxyClick, or similar.
• The ability to identify issues, take initiative, and implement solutions effectively.
• Professional presentation, attention to detail, and a positive attitude.
• Accountability, adaptability, and a strong sense of ownership.
• Confidence using workplace technology including tablets, radios, and headsets.

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Essential Requirements

• Willingness to travel regularly between sites.
• Flexibility with start and finish times.
• Able to adapt quickly to changing priorities and last-minute requests.
• Ability to work across different locations on a day-to-day basis.
• Strong communication and organizational skills.
• Computer literacy (Outlook, Teams, Word, etc.).

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What You'll Receive

• Full-time contract (24 hours per week).
• £14.00 per hour.
• Where you are required to travel beyond your home city, Mitie Signature will:
  • Cover all additional travel costs.
  • Pay for additional travel time beyond a 1-hour standard commute time there and back.
• Exposure to a variety of high-profile corporate clients and workplace environments across London.
• Opportunities to develop skills across Reception, Workplace Experience, Workplace Coordination, Events, and Facilities Support.
• Ongoing learning, development, and career progression within Mitie Signature.
• A supportive team culture built around our values of Trustworthy, Helpful, Spirited, and Pioneering.

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Working within the Mitie Values and Behaviours

People

Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy

We do what we say we will

How We Behave…

• We treat all colleagues with respect.
• We challenge people when they don't do the right thing.
• We welcome advice from anyone that might improve what we do.
• We are open and honest.
• We think safety and always follow rules for safe working.

Helpful