BT Group
Mobile Technical Operations Centre Team Lead
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Job Title: Mobile Technical Operations Centre Team Lead
Req ID: 61692
Job Function: Service
Posting Start Date: 14/08/2026
Posting End Date: 23/08/2026
Division: Networks
Job Location: GBR Bristol - Assembly
Advertised Salary: Competitive + great benefits
About The Role
The Technical Operations Centre (TOC) Surveillance function maintains operational visibility, service assurance, incident coordination, and operational resilience across critical network services. The Team Lead ensures these responsibilities are delivered consistently through operational leadership, governance, process ownership, and people development.
The role drives operational standardisation across TOC Surveillance so that processes, work instructions, incident management practices, escalation paths, knowledge assets, and performance measures are applied consistently across teams and shifts.
The role supports operational excellence, improved customer outcomes, effective performance management, and workforce flexibility by developing structured, repeatable, and measurable operational practices.
Working with operational, engineering, automation, and transformation teams, the Team Lead supports the evolution of TOC Surveillance towards Data Driven Operations (DDOps) and Next Generation Operations (NGOps).
The role helps build a proactive, resilient, and continuously improving operational model aligned to Next Generation Operations capability pillars: Observability, Automation, Resilience, and Customer Experience.
Location and Shift Pattern
This role is based at Bristol Assembly and operates on a rotating 24/7 shift pattern.
The cycle includes a combination of day shifts, night shifts, staggered day coverage, and rest days. The core sequence is three day shifts, two days off, two day shifts, three days off, four night shifts, staggered day coverage across five days, three days off, two day shifts, two days off, three night shifts, and four days off before the pattern repeats. Staggered shifts rotate across a 25-week cycle.
Please consider the location and shift requirements carefully before applying.
What You’ll Be Doing
- Establish and maintain standardised operational processes, work instructions, and governance frameworks across TOC Surveillance.
- Drive KPI-based operational management and performance improvement using consistent measures and reporting.
- Keep operational knowledge accurate, accessible, and fit for purpose, supporting automation, AI-assisted operations, and future Next Generation Operations initiatives.
- Represent operational requirements in DDOps and Next Generation Operations initiatives and help embed them into day-to-day operations.
- Identify opportunities to improve data quality, automate repeatable activities, and adopt AI-assisted operational capabilities where appropriate.
- Promote continuous improvement, simplification, and operational discipline to reduce variation and improve customer outcomes.
- Ensure operational processes are standardised, controlled, and measurable before automation or AI solutions are introduced.
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Essential Skills / Experience
- Demonstrable experience developing and maintaining operational governance frameworks, standard operating procedures, and KPI-driven performance management within complex 24x7 operational environments, ensuring consistency, accountability, and operational excellence.
- Strong operational leadership experience delivering change, continuous improvement, and transformation initiatives, including preparation for automation, AI-assisted capabilities, and data-driven operations.
- Comprehensive knowledge of mobile networks, with proven ability to collaborate effectively across operational, engineering, automation, and transformation teams to deliver business and customer outcomes.
Desirable Skills / Experience
- Experience contributing to Data Driven Operations (DDOps), Next Generation Operations (NGOps), observability, automation, resilience, or customer experience improvement initiatives.
- Knowledge of cloud-based network technologies and network cloud architectures within telecommunications or large-scale operational environments.
- Experience supporting the adoption of emerging operational capabilities, including automation, analytics, and AI-enabled service management approaches.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
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You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships, and more when you’re ready.
Ready to connect for good and help shape the future? Apply now
BT Group
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach, and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium, and large businesses, public sector organisations, and other communications providers.
BT Group’s role is about setting direction, unlocking value, and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation, and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear, and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders, and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes, and help set the future course of one of the country’s most important companies.
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