Citizens Advice Northumberland
Money Advice Caseworker
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We are currently recruiting for telephone-based workers to join our team in a fast-paced call centre environment. In this role, you will be supporting vulnerable people in crisis situations.
Experience of money advice would be an advantage, however, this is also an opportunity to be a trainee caseworker for highly motivated individuals without previous experience of delivering money advice, but who can show a willingness and ability to learn and develop quickly.
An ability to understand and deal with complex information is essential and the successful applicant will have excellent organisational and time management skills. This target-driven role involves managing a caseload, meeting performance goals, and working to a high quality standard. Our Money Advice Caseworker position is high-pressured, perfect for someone who excels in a fast-paced environment and is motivated by achieving impactful results.
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There will be an occasional requirement to work until 8.00pm during the week and Saturday mornings.
Employees Benefit From
- Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
- Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
- Full training appropriate to the role
- 36 days annual leave (including bank holidays) for full time employees
- Access to our Employee Assistance Programme
- NEFirst Credit Union payroll savings scheme
- Enrolment in the Company Pension Scheme
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Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.
Vacancy Details
Job Title: Money Advice Caseworker
Salary: £27,187 – £30,209 depending on previous experience within an advice setting.
Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.
Location: Ashington
Please note this is an open rolling recruitment – we will shortlist and interview at regular intervals.
Find out more and to apply
- Download Job Pack
- Application Form
- Guidance Notes
To Find Out More About The Role Contact
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