Citizens Advice
Money Advice Technical Supervisor
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Money Advice Technical Supervisor
Hours: Part-Time (29.6 hours per week)
Contract: Permanent
Salary: £32,343 - £34,122 per annum, pro rata
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidate*)
About The Role
We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.
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You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.
The Ideal Candidates Will Have
- Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
- A solid understanding of the money advice quality standards
- Ability to provide clear, supportive and constructive feedback to advisers
- Strong analytical skills, with the ability to identify risks, trends and training needs
- Confident in handling complex or sensitive client situations using professional discretion
- Strong digital skills, including confident use of case management systems
- A commitment to the aims and principles of Citizens Advice
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