Citizens Advice
Money Adviser
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Money Adviser (Trainee positions available)
Hours: Full-time (37 hours per week - some flexible working)
Contract: Permanent
Salary: £27,263 to £29,806 per annum pro rata (depending on experience)
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)
About The Role
We're looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.
As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.
The Ideal Candidates Will Have
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- Experience in providing FCA-regulated money advice (preferred)
- A solid understanding of the current welfare benefits system (preferred)
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