Children First
Money Adviser
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Money Adviser
Job Title: Money Adviser
Reference Number: CF26-57
Division: Children First National Money Advice Team
Salary: £30,602 - £35,778
Locations: Central Belt – Travel between Glasgow and Edinburgh
Contract: Permanent – Full Time (35 Hours)
Closing Date: 11th October 2026
Interview Date: Week Commencing 19th October 2026
Could you play a vital role in helping families overcome poverty and build brighter futures for Scotland's children?
Join Children First and be part of a once-in-a-generation transformation in how families access support to alleviate crisis, prevent harm and build long-term stability. As part of Scotland's mission to eradicate child poverty, we are expanding our Money Advice Service to ensure more families can access expert financial support when they need it most.
We've been preventing harm, supporting recovery and driving change since 1884. Today, our Money Advice Team works alongside families across Scotland, helping them maximise income, reduce debt, overcome financial hardship and build resilience for the future.
This is an exciting opportunity to join our National Money Advice Team, supporting families both within local communities and remotely through our growing national service.
About the Role
As a Money Adviser, you will deliver specialist money, welfare benefits, debt and energy advice to children, young people and families across Scotland.
Working as part of our National Money Advice Team, you will provide advice through telephone, webchat and digital channels while also supporting local communities through home visits, workshops, school-based activity and community drop-in sessions.
You will work alongside local Children First teams, helping families access financial support, maximise household income and resolve debt and energy-related challenges. Through relationship-based practice, you will empower families to make informed decisions, improve financial resilience and create safer, more secure futures for their children.
A key focus of this role will be increasing access to high-quality Type I and Type II Money Advice services within some of Scotland's most disadvantaged communities, helping tackle inequality and reduce the impact of poverty on children and families.
What You'll Be Doing
Supporting Children and Families
- Working alongside families experiencing financial hardship, poverty and adversity.
- Completing benefit entitlement checks and income maximisation assessments.
- Supporting families to access grants, benefits and financial assistance.
- Providing practical advice, guidance and advocacy to help improve financial wellbeing.
- Using relationship-based practice to build resilience, confidence and positive outcomes.
- Ensuring children's wellbeing, rights and voices remain central to all support provided.
Money, Debt and Welfare Rights Advice
- Delivering specialist welfare rights, money, debt and energy advice.
- Supporting benefit applications, redeterminations and appeal processes.
- Helping families understand and manage debt options.
- Providing budgeting support and financial capability guidance.
- Negotiating and advocating with Social Security Scotland, DWP, HMRC, local authorities, utility providers and creditors.
- Supporting families experiencing fuel poverty and financial crisis.
Community and Outreach Work
- Delivering workshops and awareness sessions within communities and schools.
- Facilitating drop-in advice sessions and outreach services.
- Supporting families within their own homes where appropriate.
- Building strong local partnerships to improve access to services.
- Promoting financial wellbeing and early intervention approaches across communities.
Working Together
- Developing positive relationships with colleagues, volunteers and partner agencies.
- Working closely with Children First Services across Scotland.
- Collaborating with education, health, housing and third-sector organisations.
- Participating in supervision, reflective practice and continuous professional development.
- Contributing to service development and organisational learning.
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What We're Looking For
We're looking for experienced Money, Welfare Benefits or Financial Inclusion Advisers who share our commitment to improving outcomes for children and families.
You'll bring:
- Experience delivering money, debt, welfare rights or financial inclusion advice.
- Knowledge of the welfare benefits system and income maximisation approaches.
- Experience supporting people facing financial hardship or crisis.
- Strong communication, advocacy and relationship-building skills.
- Experience working with vulnerable children, families or communities.
- Excellent assessment, problem-solving and case management skills.
- Confidence delivering advice face-to-face, by telephone and through digital channels.
- The ability to manage a varied workload and work independently.
- An understanding of the impact poverty, trauma and adversity can have on children and families.
- A commitment to children's rights, safeguarding and relational practice.
- SNSIAP-accredited money advice experience would be advantageous but is not essential.
Our Values
Everything we do is guided by our values:
With Love
We put children first with compassion, empathy and kindness.
With Purpose
We work alongside families and communities to transform children's lives together.
With Strength
We do whatever it takes to protect Scotland's children and help families thrive.
What You'll Get From Us
At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.
We offer:
- 40 days annual leave including public holidays.
- Contributory pension scheme.
- Flexible and hybrid working opportunities.
- Wellbeing support and health benefits.
- Blue Light Card discounts.
- Learning, training and professional development opportunities.
- The opportunity to make a lasting difference for children and families across Scotland.
- The chance to be part of a national programme helping eradicate child poverty.
Join Us
If you have experience delivering money, debt or welfare benefits advice and are passionate about helping families overcome financial hardship and build brighter futures for their children, we'd love to hear from you.
Children First has a long tradition of valuing and involving volunteers and sessional workers. To find out more about volunteering with us, please visit our website.
Together, we can help families overcome poverty, build resilience and create brighter futures for children across Scotland.
Please visit the following link to learn about our recruitment events to meet our team, hear about our plans. Children First Support Line Recruitment Pack
Job Description
Role Summary
You will play a key role in the delivery and expansion of Children First's national Support Line and Advice Service, providing specialist money, debt, energy and welfare rights advice to children, young people and families across Scotland.
Working within a busy contact centre and advice environment, you will provide relationship-based advice, advocacy and practical support through telephone, webchat, email and digital channels. Combining specialist financial wellbeing expertise with strong customer service, safeguarding and communication skills, you will support families experiencing financial hardship, poverty, debt, fuel insecurity and wider family challenges.
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The postholder will work collaboratively with colleagues, volunteers and partner agencies to maximise household income, improve financial resilience, reduce poverty and help create safer, stronger futures for Scotland's children. At all times, the welfare, rights and wellbeing of children will remain central to practice and decision-making.
Key Results Areas
Advice, Guidance and Casework
The postholder will provide specialist welfare rights, money, debt and energy advice to families across Scotland in accordance with Scottish National Standards for Information and Advice requirements.
They will support families to maximise income through benefit entitlement checks, applications, redeterminations, appeals, grants and financial assistance schemes. They will provide budgeting support, debt advice and advocacy, helping families understand their options, make informed decisions and improve long-term financial resilience.
The postholder will negotiate and advocate on behalf of families with statutory bodies, utility providers, creditors and other organisations and support families experiencing financial crisis, poverty and fuel poverty.
Support Line Delivery
The postholder will respond professionally and compassionately to contacts received through telephone, webchat, email and other approved communication channels.
They will build trusting relationships where children, young people and families feel heard, respected and understood. Through skilled listening, questioning and assessment they will identify strengths, needs and risks, ensuring families receive timely access to the most appropriate support.
They will provide accurate information and advice while ensuring all callers have a positive, inclusive and respectful experience.
Supporting Children, Young People and Families
The postholder will complete timely assessments and reviews, identifying financial, practical and emotional support needs and developing plans which promote positive outcomes.
They will work alongside children, young people and families using relationship-based practice, ensuring support is accessible, responsive and strengths focused.
The postholder will actively promote participation, ensuring children and families have opportunities to contribute to decisions affecting them and exercise their rights.
Safeguarding and Risk Management
The postholder will ensure the safety, wellbeing and protection of children remains central to all aspects of practice.
They will identify, assess and respond appropriately to child protection and adult protection concerns, following Children First safeguarding policies and national guidance.
The postholder will use professional judgement to manage risk, escalate concerns appropriately and work sensitively with families affected by trauma, poverty and complex life circumstances.
Case Management, Recording and Quality Assurance
The postholder will maintain accurate, timely and comprehensive records using Dynamics 365, AdvicePro and other approved recording systems.
They will ensure recording reflects interventions, assessments, outcomes and reviews in accordance with organisational requirements and advice quality standards.
The postholder will contribute to monitoring, quality assurance, evaluation and continuous service improvement, supporting Children First to maintain money advice accreditation standards.
Partnership Working and Community Engagement
The postholder will work collaboratively with colleagues, volunteers and partner organisations to achieve positive outcomes for families.
They will develop effective relationships with local authorities, Social Security Scotland, the Department for Work and Pensions, HMRC, health services, education providers and third-sector partners.
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