Norwich City Council
Money Adviser
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Job Opportunity: Money Adviser
Norwich City Council’s Budgeting and Money Advice service is looking for an experienced Money Adviser to provide 12-month maternity cover within a small, specialist team.
You will provide specialist debt and money advice to council tenants experiencing rent arrears, multiple debts, or wider financial difficulty. This is a hands-on casework role supporting clients who may be vulnerable, distressed, or at risk of losing their home. We are looking for someone with strong debt advice experience who can take responsibility for an existing caseload.
You will assess complex financial circumstances, give clear and compassionate advice, negotiate with creditors, and help clients understand sustainable options, including managed repayment solutions, Breathing Space, and Debt Relief Orders where appropriate. You will need to be organized, resilient, and confident in making professional judgements while maintaining accurate records and working closely with colleagues and partner agencies.
This is a rewarding opportunity to make a practical difference to tenants at a difficult point in their lives, helping them stabilize their finances, sustain their tenancy, and move towards longer-term financial resilience.
Job Description
The Money Adviser provides specialist debt and money advice to Norwich City Council tenants, supporting people who may be experiencing rent arrears, multiple debts, financial hardship, vulnerability, or risk to their tenancy.
The role exists to provide expert specialist debt and money advice, promote self-help money advice methods, and support anti-poverty work across Community Services. Working within the Budgeting and Money Advice service, the postholder helps tenants understand their financial situation, explore appropriate debt options, maximize income, manage priority liabilities, and sustain their homes.
This is a high-impact advice role requiring both technical knowledge and a caring, non-judgemental approach. The Money Adviser works with tenants, colleagues, creditors, statutory services, and voluntary-sector partners to achieve practical and sustainable outcomes.
Responsibilities
As a Money Adviser, you will:
- Provide specialist debt and money advice to council tenants with rent arrears, multiple debts, or wider financial difficulties, including complex and vulnerable cases.
- Manage an active caseload, assess financial circumstances, identify priorities, and agree realistic, sustainable action plans with clients.
- Provide caring, compassionate, and non-judgemental support, giving tenants time to explain their circumstances and helping them feel listened to and treated fairly.
- Support clients to negotiate with creditors and understand appropriate debt options, including but not limited to, Breathing Space and Debt Relief Orders.
- Undertake home visits where appropriate, recognizing that Money Advisers work closely with vulnerable tenants.
- Promote financial capability, welfare benefit awareness, income maximization, and tenancy sustainment, making referrals or signposting to internal and external support where needed.
- Maintain accurate case records, comply with relevant legislation, policy, and professional standards, and contribute to service improvement, training, and good practice.
- Work collaboratively with Housing Income colleagues, statutory, and voluntary agencies to provide a coordinated, compassionate, and effective service.
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Skills Required
- Significant experience of debt recovery, money advice, and complex casework, ideally in social housing, public sector housing, or a related advice setting.
- Strong understanding of welfare benefits, housing income, debt recovery, and appropriate debt solutions.
- Ability to assess complex information, manage competing priorities, organize your own caseload, and take responsibility for timely case progression.
- Excellent communication, interviewing, negotiation, and written skills, with the ability to explain complex information clearly and sensitively.
- A compassionate, non-judgemental, and resilient approach when working with clients who may be vulnerable, distressed, or facing difficult circumstances.
- Confident IT skills, accurate record-keeping, and a collaborative approach to working with colleagues and partner agencies.
- Commitment to equality, diversity, safeguarding, customer care, and continuous improvement.
Educational Requirements
- Numeracy and literacy qualifications of GCSE level or equivalent.
- Evidence of continuing professional or personal development relevant to debt advice, money advice, housing, welfare benefits, customer support, casework, or working with vulnerable clients.
Other Requirements
- Ability to work flexibly or out of hours where required.
- Full UK driving licence to support home visiting.
Why Work for Us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
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The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve. To find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK.
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life, or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays, and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment, and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation, or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore, it is important to give as much detail as possible, including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life, or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees.
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
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