Citizens Advice
Money & Mental Health Caseworker (Remote)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
How we use cookies to help you
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
We'd Also Like To Use Some Additional Cookies To
- see what help people need most, so we can make our site better
- help us campaign for changes that make things fairer for everyone
- let you watch videos on the site
Find out more about how we use cookies and keep your data safe.
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
Are you an experienced adviser or caseworker who wants to make a lasting impact on the lives of people facing some of the toughest challenges?
At Citizens Advice North & West Kent and Kent Law Centre, our award-winning Money & Mental Health Project supports people experiencing mental health challenges alongside debt, benefits, housing and financial difficulties. The project’s innovative, person-centred approach was recognised with the Kent Healthwatch Recognition Award 2025 and continues to transform lives across Kent.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As a Money & Mental Health Caseworker, you’ll become a trusted source of support for vulnerable clients, helping them navigate complex financial situations, maximise income, reduce debt, access benefits and regain control of their lives. You’ll take a holistic, trauma-informed approach, working alongside healthcare professionals, support services and community partners to achieve meaningful, long-term outcomes for clients.
What You’ll Be Doing
- Deliver specialist debt and welfare benefits advice
- Manage a varied caseload of clients with complex needs
- Advocate with creditors, statutory agencies and support services
- Help clients access benefits, grants and financial support
- Build trusted relationships with people experiencing mental health challenges
- Work collaboratively with health, social care and community partners
- Support clients to improve their financial resilience, wellbeing and independence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We’re Looking For Someone Who
- Has experience delivering advice, casework or support services
- Understands debt, welfare benefits or financial capability issues
- Can build rapport with vulnerable clients and work in a compassionate, person-centred way
- Is organised, resilient and able to manage a varied caseload
- Shares our commitment to tackling poverty, inequality and social exclusion
Why join us?
You’ll be joining a supportive, ambitious organisation where your work has a direct and measurable impact on people’s lives. Every day you’ll help individuals who may feel overwhelmed, isolated or unable to move forward, providing the practical support and advocacy that enables them to achieve greater stability, confidence and wellbeing.
If you’re passionate about combining technical advice skills with compassion, persistence and creativity, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills