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Monitoring Insight Assurance Manager, Home Ownership & Customer Borrowing
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Join us as a Monitoring Insight Assurance Manager in Home Ownership & Customer Borrowing
This is an opportunity to be at the forefront of protecting the bank and supporting with the design, development, and undertaking of assurance activity on an end-to-end basis.
In this collaborative role within our Assurance & Monitoring team, you'll work with a number of teams to help deliver trusted, data-driven monitoring and assurance insight and reporting, strengthening end-to-end control and risk management and enabling smarter decision making.
This role offers the advantage of a varied breadth of work, supporting stakeholders across the bank and creating a safer environment for our customers, with excellent opportunities for development.
You'll work from home most of the time, coming into the office a minimum of twice a month.
What you'll do
This role will see you collaborating closely with stakeholders across the business to source data, helping to shape and enhance our data-led monitoring and assurance approach. You'll monitor and analyse operational conduct and regulatory risks, and identify insight that may suggest areas for improvement.
We'll look to you to deliver against Home Ownership & Customer Borrowing (HO&CB) actions, in line with the risk appetite and direction set by management, while supporting an effective and efficient assurance function that meets all policy, legal and regulatory requirements and expectations.
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On Top Of This, You'll Be Responsible For
- Leading a team of Monitoring Insight Assurance Analysts, ensuring effective prioritisation and delivery of our plan
- Driving the development and improvement of assurance and monitoring processes, procedures and methodologies, making sure that the methodology and supporting processes are consistent, up to date and fully aligned with our policy framework
- Developing and improving the assurance toolset to support a robust process that develops the right outcomes for the bank and customers
- Leading and executing the delivery of a data-led risk based assurance programme
- Developing, implementing and supporting data or AI led solutions that drive efficiency savings
- Embedding and operationalising insight and assurance outputs into business as usual, ensuring they drive the right actions and outcomes across HO&CB
- Collaborating across the team and the wider business to connect data, insight and assurance activity, identify risks and opportunities, and influence data-led decision making
- Prioritising demand, managing the backlog and overseeing resource planning to ensure effective delivery against business priorities
- Establishing feedback loops and action tracking to ensure insights drive measurable improvements in outcomes
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The skills you'll need
You'll need excellent data and visualisation skills, together with communication skills, as you'll be building strong relationships with key stakeholders across the organisation, developing and using these networks across internal and external organisations. You'll have the ability to keep on top of developments in the data and AI space, adapting and driving forward improvements.
A background in assurance and risk management methodologies will be required, as will a good understanding of the application of operational risk in a financial services environment.
You'll Also Bring
- Experience of managing relationships with stakeholders and building positive working relationships
- A good working knowledge of data, visualisation and insight tools within the bank, alongside an awareness of developments externally
- The ability to influence at all levels
Hours
35
Job Posting Closing Date
11/09/2026
Ways of Working
Remote First
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