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Monitoring Insight Assurance Manager, Home Ownership & Customer Borrowing
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Join us as a Monitoring Insight Assurance Manager in Home Ownership & Customer Borrowing
This is an opportunity to be at the forefront of protecting the bank and supporting with the design, development, and undertaking of assurance activity on an end-to-end basis. In this collaborative role within our Assurance & Monitoring team, you'll work with a number of teams to help deliver trusted, data-driven monitoring and assurance insight and reporting, strengthening end- to-end control and risk management, and enabling smarter decision making.
This role offers the advantage of a varied breadth of work, supporting stakeholders across the bank and creating a safer environment for our customers, with excellent opportunities for development. You'll work from home most of the time, coming into the office a minimum of twice a month.
What you'll do
This role will see you working closely with stakeholders across the business to source data, helping to shape and enhance our data-led monitoring and assurance approach. You'll deliver data-led monitoring and analysis of operational conduct and regulatory risks, and identify insight that may suggest areas for improvement.
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We'll look to you to deliver against Home Ownership & Customer Borrowing actions, in line with the risk appetite and direction set by management, while supporting an effective and efficient assurance function that meets all policy, legal and regulatory requirements and expectations.
On Top Of This, You'll Be
- Leading innovation across Assurance & Monitoring, developing new ideas, methodologies and proof of concepts that enhance oversight, insight and assurance effectiveness.
- Translating innovative concepts into scalable, sustainable monitoring and assurance solutions, working with stakeholders and technology partners to develop and embed new analytical capabilities.
- Driving the development and improvement of assurance processes, procedures and methodologies, making sure that the methodology and supporting processes are consistent, up to date and fully aligned with our policy framework.
- Developing and improving the assurance toolset to strengthen our data-led capability and support robust processes that deliver the right outcomes for customers and the bank.
- Developing, implementing and supporting data or AI led solutions that drive efficiency savings.
- Collaborating across Assurance & Monitoring and the wider business to connect data, insight and assurance activity, identifying risks and opportunities, and influencing data-led decision making.
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The skills you'll need
You'll need excellent data and visualisation skills, together with communication skills, as you'll be building strong relationships with key stakeholders across the bank, developing and using these networks across internal and external organisations. You'll have the ability to keep on top of developments in the data and AI space, adapting and driving forward improvements.
A background in assurance and risk management methodologies will be required, as will a good understanding of the application of operational risk in a financial services environment.
You'll Also Bring
- Experience of managing relationships with stakeholders and building positive working relationships.
- A good working knowledge of data, visualisation and insight tools within the bank, alongside an awareness of developments externally.
- The ability to influence at all levels.
Hours
35
Job Posting Closing Date
11/09/2026
Ways of Working:Remote First
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