Mortgage Administrator Apprentice

Helping with mortgage applications, providing research and back office admin to advisor to help source and advise clients on mortgages.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Responsible for all aspects of mortgage research and administration.
• Aim to qualify as a mortgage advisor within 3 years.
• Support the practice with mortgage advice and applications.
• Conduct detailed mortgage research, sourcing suitable products from lenders based on client profiles, affordability, and regulatory criteria.
• Prepare and process mortgage applications, ensuring all documentation is accurate, complete, and compliant with lender and FCA requirements.
• Liaise with clients, lenders, solicitors, and underwriters to track application progress and resolve queries efficiently.
• Maintain and update client records and case management systems in line with data protection and compliance standards.
• Support qualified advisers by gathering client information, producing illustrations, and assisting with suitability documentation.
• Carry out general administrative duties for the practice, such as scheduling appointments, managing correspondence, and supporting wider financial advice activities.

Training

• Apprenticeships include time away from working for specialist training.
• Study to gain professional knowledge and skills.

Professional Standards and Best Practices

• Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
• Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
• Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
• Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
• Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
• Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
• Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
• Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
• Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
• Use available tools and techniques to research, collate, analyse, and present data relevant to their role and audience.
• Plan, organise, and prioritise own tasks, managing time and resources effectively.
• Identify opportunities for continuous improvement and recommend solutions to improve processes.
• Apply current and developing sustainable principles and techniques relative to role.
• Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
• Work in line with organisational equity, diversity, and inclusion policies.