Mortgage Matters
Mortgage Adviser
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Company Description
Mortgage Matters is one of the UK’s largest mortgage specialists, having arranged over £20 billion in home loans since 2000 and supported thousands of home buyers. The company searches the whole intermediary market rather than relying on a limited set of lenders, giving customers access to exclusive rates and products not typically available on the high street. With thousands of mortgage products from a large panel of approved lenders, Mortgage Matters focuses on finding tailored solutions for a wide range of customer circumstances. The organisation is highly rated by its customers, with over 5,000 5-star Trustpilot reviews demonstrating a strong track record of trusted service. Team members join a business that is committed to making the mortgage process straightforward and confidence-inspiring.
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Role Description
The Mortgage Adviser is a full-time, on-site role based in West Sussex. This role involves providing clear, compliant mortgage advice to a diverse range of customers, assessing their financial circumstances, and recommending suitable mortgage products. The adviser will manage end-to-end applications, including gathering documentation, submitting cases to lenders, tracking progress, and keeping customers informed throughout the process. Daily responsibilities include maintaining up-to-date knowledge of mortgage products and criteria, working closely with internal teams and lender contacts, and ensuring all advice meets regulatory and company standards. The role also includes contributing to lead follow-up, supporting marketing initiatives, and helping deliver an excellent customer experience that reinforces Mortgage Matters’ reputation.
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Qualifications
- Knowledge of Mortgage Marketing principles and the ability to support customer acquisition and retention activities.
- CeMAP 1 qualified (or equivalent recognised mortgage advice qualification), with a commitment to ongoing professional development.
- Excellent communication and interpersonal skills, with the ability to explain complex information clearly and build customer trust.
- High attention to detail, strong organizational skills, and the ability to manage multiple cases simultaneously in a fast-paced environment.
- Comfort using CRM systems and digital tools to document advice, track applications, and maintain accurate records.
- Previous experience in mortgage advising, banking, or financial services is highly beneficial.
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