Bank of Ireland Group plc
Mortgage Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Bristol, England, United Kingdom
Full time
Closing on: Aug 7 2026
View favourites
What is the opportunity?
Join our UK Mortgages team and help customers and brokers at every stage of the mortgage journey. As a Mortgage Associate, you will provide support over the telephone and through webchat, helping customers with their existing mortgage needs and new mortgage applications.
This is an exciting opportunity to build your customer service and sales skills in a supportive, collaborative environment. You'll be part of a team that is passionate about delivering great customer outcomes while supporting your ongoing development and career growth.
In This Role, You Will
- Support customers and brokers through mortgage servicing and sales journeys via telephone and webchat.
- Deliver excellent customer service by understanding customer needs and providing appropriate information, products and services.
- Ensure all customer information and guidance provided is accurate, up to date and aligned with relevant policies and procedures.
- Meet individual and team goals, performance measures and key performance indicators while maintaining a strong customer focus.
- Work with colleagues across the business to resolve queries, manage customer expectations and deliver positive customer outcomes.
What will make you stand out?
You are passionate about helping customers and take pride in delivering a positive experience with every interaction. You enjoy building relationships, listening carefully and understanding customer needs so you can provide the right support.
You are organised, adaptable and able to manage a variety of customer enquiries while maintaining attention to detail. You work well as part of a team and are comfortable collaborating with different areas of the business to resolve issues and support customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience with the following will help you stand out but is not required to apply for this role:
- Working in a customer service, contact centre or sales environment.
- Interpreting customer needs and identifying suitable products and services.
- Working within regulatory, policy and compliance frameworks.
- Supporting customers through digital channels such as webchat.
Essential Qualifications
There are no minimum educational requirements for this role.
More About The Team
The Homebuying and Ownership Contact Centre forms part of the wider Homebuying and Ownership UK business and plays an important role in supporting Bank of Ireland UK's multichannel mortgage proposition. The team supports both customers and brokers with mortgage servicing, customer acquisition and new lending opportunities.
Our contact centre is a vibrant and supportive environment with a strong focus on colleague development, coaching and career progression. We are proud of our collaborative culture, high levels of engagement and commitment to delivering excellent customer experiences.
This is a hybrid role, based primarily at Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your wellbeing is important to us; we have an employee assistance program, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Manage Risk - Self
- Customer Focused - Self
- Better together - Self
- Take Ownership - Self
- Be Decisive - Self
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location