Leeds Building Society
Mortgage Collections Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join us as a Mortgage Services Specialist.
How You'll Make a Difference
At Leeds Building Society, our purpose is to keep homeownership within reach. As a Mortgage Support Specialist in our Mortgage Services team, you will support members who are experiencing financial difficulty, helping them find practical solutions that work for their circumstances. Through meaningful conversations, you'll build trust, understand each member's needs, and provide the right support at the right time.
Working across a range of complex situations, from early financial concerns through to arrears management, you'll play a vital role in helping members regain control of their finances while delivering a positive, empathetic, and right-first-time experience. Every conversation you have has the potential to make a real difference to a member's financial wellbeing and future.
Start date – January 2026
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What will you bring to the role?
- Emotional resilience - you will need to have patience and empathy and be confident in dealing with challenging customer situations.
- Strong communication skills – you will need to be a good listener and be able to handle difficult conversations with customers.
- Ability to collate and process information – you will need to be able to review information that will enable you to make suitable recommendations to the customer.
- Previous experience in a customer service role is essential.
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Bupa Health Cash Plan
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop, and shape a meaningful career.
Visa Sponsorship: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us?
Our business is centered around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognizes how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location