Molo
Mortgage Completions Specialist
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Molo Finance
Molo is a non-bank lender that offers mortgages in the United Kingdom (“UK”) to both UK and overseas-resident customers originated through intermediary partners.
Innovation is at the core of our identity, as reflected in our:
- competitive product proposition, fitting a wide array of borrower needs; and
- flexible criteria, serving UK, expat, and non-resident borrowers.
Since launching in 2018, we've led change in the UK mortgage market and have processed over £2 billion in mortgage applications.
Molo is registered with the UK's Financial Conduct Authority (“FCA”) and is a wholly-owned subsidiary of the privately owned ColCap Financial Limited in Australia (“ColCap”).
ColCap was established in 2006 by its co-founders who are the Group Chief Executive Officer and Chief Operating Officer respectively and has grown to an Australian and UK loan portfolio in excess of A$20 billion with more than 400 staff located in Australia, the UK and Philippines.
For more information about Molo Finance, visit www.molofinance.com and www.colcap.com.au.
The Mortgage Completions Specialist
The Mortgage Completions Specialist plays a vital role in progressing mortgage applications from offer through to completion. You’ll be a key point of contact for conveyancers, brokers, and internal teams, helping manage post-offer queries, ensuring the required documentation is received, and supporting the timely release of funds.
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Your focus will be on delivering a smooth, accurate, and customer-focused completions journey, in line with internal procedures and regulatory expectations.
This is a London-based role, working closely with our Treasury team to ensure a strong operational partnership between completions and funding activities.
Key Responsibilities:
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Completions Process Management
- Manage and progress post-offer mortgage cases through to completion.
- Liaise with conveyancers to resolve outstanding requirements or legal queries.
- Respond to post-offer queries from brokers and customers, ensuring timely and accurate responses.
- Ensure all required documentation is in place before completion, including signed mortgage deeds and certificate of title.
- Coordinate with Treasury to facilitate the release of funds in line with drawdown schedules.
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Risk & Compliance Checks
- Conduct final stage checks to confirm all offer conditions have been satisfied before drawdown.
- Flag and escalate potential issues or concerns around documentation, funding, or conveyancer performance.
- Adhere to internal and regulatory controls, maintaining data accuracy and audit readiness.
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Collaboration & Performance
- Work towards agreed business and team KPIs, including turnaround times and service level targets from offer to completion.
- Participate in process reviews and flag areas for improvement or recurring issues where appropriate.
- Work effectively with colleagues across Operations, Risk, and Compliance to ensure smooth case progression.
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What We’re Looking For
We’re seeking a proactive and detail-oriented completions specialist who thrives in a fast-paced environment and can confidently manage the post-offer mortgage journey.
Location: This is a London-based role with a requirement to be in the office at least three days per week. Regular office presence is essential to build a strong working relationship with our Treasury team.
Experience: Proven experience in mortgage completions, with a solid understanding of the end-to-end process from offer to drawdown.
Product Knowledge: Strong working knowledge of both Residential and Complex Buy-to-Let (BTL) lending.
Collaboration: A confident communicator who can build effective working relationships across internal teams, especially with Treasury, Compliance, and Risk.
Attention to Detail: A meticulous approach to documentation and compliance, with an ability to identify and escalate issues proactively.
Organisation: Comfortable juggling multiple cases and priorities, while maintaining accuracy and meeting service expectations.
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