MW Recruitment Limited
Mortgage Lending Operations - Team Lead
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Lending Operations Assistant Manager
A Private Banking institution is seeking a Lending Operations Assistant Manager to support the Lending & Securities Manager in leading a high-performing operational team responsible for managing, safeguarding and simplifying lending and security activities throughout the lending lifecycle.
Overview
- Support the Lending & Securities Manager in leading and motivating the team
- Oversee daily workflow, resource allocation and service delivery standards.
- Support workforce planning and resource management to ensure service levels are maintained.
- Provide coaching, feedback and technical guidance to colleagues, escalating issues where appropriate.
- Support performance management activities, including objective setting, capability development and performance improvement
- Ensure efficient and accurate end-to-end processing of lending and security activities in accordance with regulatory, legal and internal requirements.
- Oversee workflow management, ensuring priorities are managed appropriately and activities are delivered within agreed service standards.
- Monitor service levels, workflow volumes, quality measures and operational performance indicators, using data and insight to identify trends, risks and opportunities for improvement.
- Maintain and enhance Standard Operating Procedures, Training & Competency documentation and Risk Control Self Assessments (RCSA)
- SME in regulations surrounding regulated and unregulated lending and security
- Ensure compliance with FCA/PRA Conduct Rules, Consumer Duty requirements, internal policies and data security standards.
- Monitor control effectiveness, identifying trends, risks and opportunities to strengthen the First Line control environment
- Drive continuous improvement initiatives that simplify processes, improve customer outcomes and enhance operational efficiency.
- Support the delivery and embedding of change initiatives impacting Lending Operations
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- Strong understanding of regulated and unregulated lending and security processes, including documentation, security perfection and associated risk considerations.
- Experience within a lending and securities financial services environment.
- Experience leading, supervising or developing colleagues within an operational environment.
- Ability to manage workflow, competing priorities and service delivery within a fast-paced environment.
- Ability to interpret lending documentation and security arrangements
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