Banner Bank
Mortgage Operations Manager (WFH - WA, ID, CA, OR)
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Core Values and Company Overview
More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Role Overview
As a Mortgage Operations Manager, you'll play a critical role in leading the teams and processes that help deliver a seamless mortgage experience from application through underwriting. This position offers the opportunity to drive operational excellence, strengthen risk management practices, and develop high-performing teams while helping customers achieve their homeownership goals.
Responsibilities
- Lead mortgage processing and underwriting operations, ensuring loans are reviewed accurately, efficiently, and in accordance with credit and documentation requirements.
- Guide teams in resolving complex and escalated loan application, underwriting, and operational issues while delivering an exceptional customer experience.
- Review and approve complex loan scenarios and underwriting decisions within delegated authority and appropriately escalate high-risk or non-standard requests.
- Ensure consistent interpretation and application of investor, agency, regulatory, and internal lending guidelines.
- Oversee loan data integrity, documentation quality, and operational processes to maintain compliance and operational effectiveness.
- Manage daily workflow distribution and pipeline performance across processing and underwriting teams to meet service level expectations.
- Analyze operational metrics, production trends, and reporting to identify risks and implement process improvements.
- Partner closely with loan production, closing, secondary marketing, quality control, and other key stakeholders to resolve loan challenges and improve loan flow.
- Promote adherence to policies, procedures, regulations, and internal controls while supporting audit readiness and quality assurance efforts.
- Lead, coach, and develop mortgage operations team members, supporting performance management, workforce planning, and employee growth.
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Qualifications
Required
- Bachelor's Degree in Accounting, Business, Economics, Law, Computer Science, or a related field.
- 6+ years of experience in mortgage operations, operational leadership, process oversight, and team management.
- 4+ years of supervisory or management experience leading a team, process, or project.
Preferred
- Deep knowledge of mortgage operations, including processing, underwriting, and cross-functional workflow management.
- Understanding of regulatory, investor, and internal lending requirements and the ability to apply them consistently across operations.
- Ability to proactively identify operational and credit risks and take action to mitigate them.
- Use of data, reporting, and performance trends to evaluate results and drive continuous improvement.
- Effective communication skills with leaders, stakeholders, and team members to influence outcomes and align priorities.
- Strong partnerships across departments to support business goals and customer success.
- Ability to thrive in changing environments and effectively guide teams through evolving priorities.
- Passion for coaching, developing, and empowering employees to achieve their full potential.
- Excellence in balancing quality, compliance, efficiency, and customer experience in a fast-paced environment.
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Company Values
- Do the right thing
- Teamwork
- Accountability
- Quality
Employee Testimonial
"I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." – Glassdoor Review
Compensation & Benefits
- Targeted starting salary range (based on experience and geography): $88,657 - $116,819
- Annual incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD, and life
- Paid vacation time, sick time, and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
Review Banner's employee benefits at: [Employee Benefits | Banner Bank](Employee Benefits | Banner Bank)
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability, or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
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