Tipton & Coseley Building Society
Mortgage Quality Assurance Associate
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Quality Assurance Associate (QAA)
We have an exciting opportunity for an experienced and motivated individual to join our Mortgage team as a Quality Assurance Associate (QAA). A CeMAP qualification is essential.
In this role, you will help ensure mortgage underwriting decisions are applied consistently and in line with organisational policies, standard operating procedures (SOPs) and regulatory requirements.
By reviewing mortgage applications and customer interactions, including calls handled by the Financial Support Team, you will provide first-line quality assurance oversight, identify improvement opportunities and support the delivery of fair and consistent customer outcomes.
This is an excellent opportunity for someone with strong mortgage knowledge, a keen eye for detail and a passion for maintaining high standards across the customer journey.
Salary
£30,000 per annum
Location
Head office based in Tipton.
Hours
35 hours per week - Monday to Friday between 9 am and 5 pm / Hybrid working available after completion of probation
In this role you will:
- Review and recommend quality assurance gradings within the scope of the T&C plan.
- Ensure decisions are within policy limits and are documented and supported with rationale, where required or out of policy for new mortgage business.
- Ensure decisions are within policy limits and are documented and supported with rationale, where required or out of policy for financial support.
- Maintain an accurate log of all sampling activities to provide an audit trail.
- Identify and highlight trends, errors and discrepancies in underwriting or financial support processes to share with the Head of Lending and Financial Support Manager, making recommendations for change/improvement.
- Prepare reports for management identifying areas for improvement.
- Call monitoring to ensure correct procedures being followed.
- Manage own workload to achieve set targets.
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To be successful you will:
- Demonstrate strong knowledge and understanding of the regulatory requirements for the mortgage market.
- Demonstrate good judgement and self-sufficiency to enable sound decision making.
- Have excellent written and verbal communication skills, with a confident and proactive approach.
- Have the ability to build effective relationships quickly and easily.
- Have experience of giving feedback and coaching to achieve performance improvement.
- Competently use various IT packages including MS Office suite.
- Have excellent time management skills, ability to manage own time to deliver required number of case reviews and to prioritise tasks.
- Communicate at all levels with professionalism and integrity.
Qualifications & Experience:
- CeMAP qualified.
- Have at least 12 months’ experience of conducting QA in an FCA regulated environment or have held a mortgage lending mandate in underwriting capacity.
Why join us at the Tipton?
Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.
Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks, and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.
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Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.
Other benefits include:
- 25 days’ annual leave plus public bank holidays
- Hybrid working
- Staff annual discretionary bonus scheme
- Pension contribution
- Life assurance of 4 x basic salary
- Private Healthcare*
- Permanent Health Insurance
- Health Cash Plan
- Access to internal Mental Health First Aiders
- Access to a Wellbeing hub and Employee assistance programme
- Celebration days
- Volunteering opportunities
- Free parking
*Access subject to length of service requirement
Applications
If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Friday 7 August 2026.
To view our Recruitment Privacy Notice, please click on the link below: https://www.thetipton.co.uk/media/cyddkruq/privacy-notice-recruitment-v6-april-2026.pdf
Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work. Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.
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