Thomas Hardie Commercials Ltd
MOT Planner/Customer Service Receptionist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
MOT Planner/Customer Service Receptionist Opportunity at Preston Depot
We are currently seeking a conscientious and enthusiastic individual to join our Service Department at the Preston Depot. The role of MOT Planner/Customer Service Receptionist involves working a rotating shift pattern:
- Week 1: 6:30am to 3:30pm
- Week 2: 7:30am to 4:30pm
- Week 3: 10am to 7pm
- Plus, 1 in 3 Saturdays from 7am to 1pm
Main Job Function
Reporting to the Service Reception Supervisor, your primary responsibilities will include:
- Taking sole responsibility of the MOT ATF Lane.
- Booking retail customers in for MOT tests and taking payment for bookings.
- Raising job cards, obtaining order numbers, and invoicing off all 3rd party MOT invoices.
- Arranging urgent repairs if any MOT equipment goes down.
- Liaising with other test stations to move MOT tests to them if our lane goes down.
Other Duties
- Promote and maintain excellent customer relations, advising customers of work progress or additional work requirements, and dealing with customer queries.
- Discuss and identify routine service and repair requirements with customers, obtaining detailed background information to assist specialized personnel in diagnosis/testing/inspection.
- Record in detail customer requests for workshop action and obtain authority to proceed.
- Prepare detailed test/diagnosis reports for quotations, estimates, or job card development and maintain up-to-date customer/workshop records.
- Be aware of the workshop loading situation and the progress of work, advising customers of delays or additional work required.
- Deal effectively with customer complaints, referring to management or specialist assistance according to policy.
- Promote and effect the sale of workshop repair and service facilities.
- Any other duties reasonably within your capabilities as instructed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications, Skills, and Experience
- Previous experience of working within the commercial vehicle industry and/or a service role would be preferred.
- Experience of Commercial Vehicle MOT processes would be an advantage.
- Good at organizing tasks and adjusting quickly when things change.
- Comfortable reorganizing plans and thinking fast under pressure.
- Friendly, confident, and professional manner with excellent communication skills.
- Ability to work well under pressure and as part of a larger team as well as on their own initiative.
- IT literate with Microsoft Office Applications including Outlook, Word, PowerPoint, and Excel.
- Have a full and current UK driving licence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
We offer competitive rates of pay and Company benefits including:
- Weekly pay
- Free onsite parking
- Company sick pay scheme
- Personal pension with enhanced contributions and death in service benefit for pension members
- Cycle to Work scheme
- Enhanced paternity and maternity benefits
- Loyalty holidays
- Excellent personal development and training opportunities
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location