How your CV stacks up
Upload your CV to see how well it fits this job role
?%
JOB TITLE: Motor Case Manager
DIVISION: Claims Management
OFFICE: Any QuestGates office – Flexible Working Arrangements Available
We are excited to be recruiting a Motor Case Manager to join our Claims Management Division: a team known for its strong reputation, longstanding success, and continued growth in a competitive market. This is a fantastic opportunity to become part of a collaborative and forward-thinking environment where your professional development is genuinely supported.
You’ll have the chance to undertake industry-recognised qualifications, if desired and work alongside experienced colleagues who are passionate about delivering exceptional service.
As a Motor Case Manager, you’ll play a key role in managing motor claims with efficiency, empathy, and attention to detail. You’ll be joining a team that values your contribution and offers opportunities for career progression, personal growth, and skill enhancement. If you're looking for a role where you can make a meaningful impact while growing your career in an ambitious organisation, we’d love to hear from you.
Key Skills:
- Excellent degree of knowledge of Motor related claims and principles
- Excellent communication skills, both oral and written
- Excellent investigation skills
- Excellent degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation, under your own initiative
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Cert CILA / Cert CII or relevant qualifications desirable but not essential
- Minimum 3 years’ claims handling experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role requires you:
- To demonstrate a high level of technical competence, quality, and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To obtain high quality evidence by investigation, via the Field Force, in a timely manner (supported where required by photographs, witness statements, and other appropriate evidence) so as to be able to properly conclude on civil liability, indemnity and quantum issues in compliance with prevailing client requirements
- To allocate new and existing cases (where required), in accordance with licensing system and referral of claims outside license to Line Manager
- To prepare reports in the appropriate format, ensuring that they demonstrate the added value of our involvement and keep clients updated on all relevant matters throughout the life cycle of the claim
- To maintain detailed and accurate records of all communications, site visits, meetings discussions, decisions, and key milestones
- To be accountable for the satisfactory highlighting / recording / referring of any complaints in accordance with company procedures and FSA requirements
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- The proper escalation of claims or issues either outside license or as required by company procedures
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Package:
- Competitive salary
- Enhanced contributory pension
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Hours of work:
Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Closing Date for Applications:
Close of business on Wednesday 26th August 2026.
Contact details:
If you would like further information about this vacancy or wish to apply, please email recruitment@questgates.co.uk by the closing date.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location