AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Motor Claims Engineer
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Overview
We are offering an exciting opportunity to join a supportive and forward-thinking Engineering team, with permanent home working available for the right candidate.
Are you an experienced Automotive Engineer with a passion for technical excellence, precision, and delivering exceptional customer outcomes? This is your opportunity to play a key role in the Toyota & Lexus Insurance claims journey, working within an organisation that values expertise, collaboration, and professional development.
About the Role
As part of our Engineering team, you will be responsible for delivering accurate and commercially sound engineering decisions across vehicle repairs, valuations, and total loss assessments. You will work closely with repairers, suppliers, and claims teams to ensure fair, efficient, and customer-focused outcomes.
What We’re Looking For
Professional Expertise
- Qualified to a minimum of AQP or ATA (VDA) standard.
- Proven experience within motor engineering, ideally gained in an insurer, manufacturer-approved network, or independent engineering environment.
- ATA (VDA) accreditation is highly desirable.
Technical Capability
- Strong ability to assess, value, and negotiate repair costs with a focus on safety, accuracy, and fairness.
- Experience in vehicle valuations, total loss decision-making, and salvage/settlement management.
- Comprehensive understanding of salvage categories, repair economics, and the end-to-end motor claims process.
Industry Knowledge
- Proficient in estimating platforms including Audatex and GT Motive.
- Up-to-date knowledge of modern vehicle repair methods, technologies, and industry standards.
Responsibilities
- Produce high-quality, accurate engineering reports.
- Assess, value, and negotiate repair costs and supplementary estimates.
- Provide vehicle valuations and negotiate total loss settlements.
- Apply expert knowledge of salvage categories and repair methodology.
- Manage cases across the full claims lifecycle, ensuring FCA-aligned fairness and transparency.
- Liaise with the Suppliers, repairers, customers, and wider claims colleagues.
- Support team members and contribute to continuous process improvement.
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Knowledge, Experience and Qualifications
- Inspection competence across Cars, LCVs, HGVs, Agricultural equipment.
- Ability to resolve customer and repairer technical complaints professionally.
- Strong understanding of consistency of damage, diminution in value, and repair methodology.
- Ensure all engineering instructions and reports meet required SLA timescales.
- Excellent organisational skills with the ability to prioritise and manage workload.
- High attention to detail, analytical mindset, and strong problem-solving ability.
- Comfortable working in a fast-paced, evolving environment, using your own initiative.
- Exceptional verbal and written communication skills.
- Confident negotiator with the ability to handle sensitive or confidential material.
- A team-focused approach, contributing to an engaging and collaborative working environment.
Why Join Us?
We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
- Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
- Unmatched Work-Life Balance.
- Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
- We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
- We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:
- Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
- 7.5% Discretionary Annual Bonus*
- Healix Private Medical Insurance Options*
- 3 x Annual Salary Life Assurance*
- A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
- Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
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* Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)
At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.
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