Hertfordshire Constabulary
Motor Claims Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Hertfordshire Constabulary
Hertfordshire Constabulary employs over 3,800 officers and staff, alongside more than 300 PCSOs and Special Constables. We are a modern, proactive, and flexible police force, committed to putting our communities first and supporting victims when they need us most.
We are proud to reflect the diverse communities we serve and are committed to creating an inclusive workplace where everyone feels respected, valued, and able to thrive.
About the Role
We are recruiting for a Motor Claims Technician within Legal Services to coordinate and manage motor claims and incidents, ensuring they are handled efficiently, accurately, and in line with legal and organisational requirements.
Working within a professional, detail-focused, and collaborative team, you will play a key role in protecting organisational resources while supporting fair and proportionate outcomes.
Key Responsibilities
In this role, you will:
- Manage and coordinate motor incidents and pre-action claims from initial notification through to resolution
- Review PVIR reports, evidence, and correspondence to ensure accuracy and completeness
- Liaise with internal departments and external partners to gather evidence and supporting information
- Assess liability and determine the appropriate course of action for claims
- Monitor claims progression with insurers and agents, escalating where required
- Manage financial aspects of claims, including reserves, payments, and accurate record-keeping
- Pursue recovery of costs in third-party liability cases
- Support the Deputy Head of Legal Services with litigated claims and administrative tasks
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
We are seeking candidates who:
- Have at least two years’ experience in a claims handling role
- Demonstrate excellent attention to detail and analytical skills
- Have strong organisation and prioritisation abilities
- Are confident managing a varied caseload independently
- Communicate clearly and professionally with a range of stakeholders
- Take a proactive and solution-focused approach
- Work effectively both independently and as part of a team
Salary and Benefits
- Starting salary: £32,613 (rising with service)
- Hours: 37 hours per week, Monday to Friday
- Agile working arrangements available
- Annual leave entitlement (to be confirmed) plus bank holidays
- Local Government Pension Scheme
- Access to training and development opportunities
- Employee Assistance Programme (confidential support and advice)
- Blue Light Card discounts
- Cycle to Work scheme
- Employee Welfare Fund and Force Lottery
- Access to UNISON
Why Join Us?
This role offers the opportunity to:
- Work within a specialist legal services environment
- Develop expertise in claims handling and risk management
- Contribute to the effective use of public resources
- Be part of a supportive and professional team
Further Information
For an informal discussion about the role, please contact:
Louise Saxton – louise.saxton@herts.police.uk
Additional Advert Information
Internal Applicants
To apply for this role, internal applicants must have successfully completed their probationary period.
If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Vetting Process
Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18).
Examples of when this may apply include:
- Transferring to another force
- Renewing vetting clearance
- Moving into a role requiring MV clearance (even if you currently hold MV clearance)
- Moving into or working in a role involving close contact with vulnerable individuals
If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application.
Redeployment and Redundancy
This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted.
Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force’s terms and conditions.
Role Profile
We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes.
Commitment to Inclusion
As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive.
If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London