Coventry City Council
Move On Officer - Supported Exempt
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Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About the Role
This is an exciting time to join Coventry City Council's Housing & Homelessness Service.
Thanks to funding secured from the West Midlands Combined Authority (WMCA), Coventry City Council are recruiting two Move On Officers on fixed-term contracts until 31 March 2029 to help residents transition into settled accommodation and sustain independent living.
These new roles will play a vital part in helping residents successfully transition from short-term supported exempt accommodation into settled accommodation within the private rented sector. The programme aims to reduce barriers to independent living, increase move-on opportunities, prevent repeat homelessness and create greater capacity within supported accommodation services for those who need them most.
The roles will also support the ongoing development and delivery of Coventry's Supported Housing Strategy.
The successful candidates will work closely with Coventry's wider Supported Exempt Accommodation Team, housing providers, landlords, support services and other key partners to develop and strengthen these pathways, ensuring residents receive the practical support and opportunities they need to successfully move on and thrive in independent accommodation.
What is the job role?
As a Move On Officer, you will provide personalised, time-limited support to individuals who are ready to move from supported exempt accommodation into permanent housing.
Working directly with residents, you will help identify suitable accommodation options, overcome barriers to housing, develop tenancy skills and build confidence to live independently. You will also work closely with landlords, housing associations, support providers and council services to create sustainable move-on pathways into the private rented sector.
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Funded through the West Midlands Combined Authority until March 2029, these roles represent an exciting opportunity to be part of an innovative programme that will help transform housing outcomes for people who have experienced homelessness, whilst supporting the wider homelessness system by increasing move-on opportunities and reducing pressure on supported accommodation services.
Key responsibilities include:
- Supporting residents to move from supported accommodation into settled housing.
- Identifying barriers to housing and developing plans to overcome them.
- Providing practical support around benefits, budgeting, household management and tenancy sustainment.
- Building and maintaining positive relationships with residents and partner agencies.
- Working with landlords, housing associations and support providers to secure accommodation opportunities.
- Maintaining accurate case records.
- Supporting residents to develop the skills and confidence needed to sustain a tenancy and live independently.
- Working flexibly, creatively and collaboratively to achieve positive outcomes for customers.
These roles are fixed-term contracts until 31 March 2029
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We are looking for an enthusiastic, compassionate and resilient individual who is committed to improving outcomes for people who have experienced homelessness.
You will have:
- Experience of working with people who have experienced homelessness, rough sleeping or multiple and complex needs.
- Experience of building positive relationships and supporting individuals to achieve goals.
- Experience of partnership working across multiple organisations and services.
- An understanding of housing options and homelessness legislation.
- Knowledge of the challenges faced by people experiencing homelessness and social exclusion.
- Strong communication and interpersonal skills.
- The ability to motivate, coach and engage people who may be reluctant to access support.
- Excellent organisational skills and the ability to manage a varied caseload.
- A flexible, solution-focused and person-centred approach.
Experience of working with the Private Rented Sector and helping individuals access accommodation would be advantageous.
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Most importantly, we are looking for someone who believes in people's ability to make positive changes in their lives and is passionate about helping residents achieve successful, sustainable housing outcomes.
Interview date(s):
Week Commencing 5th October 2026
Join Us
If you are passionate about supporting people to move on from homelessness, secure settled accommodation and build independent lives within their communities, we would love to hear from you.
Help us create sustainable move-on pathways, prevent repeat homelessness and support residents to achieve lasting positive outcomes.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- Move On Officer - Support Exempt Accommodation Officer - Job Description.pdf
- Coventry City Council Application Process 2.pdf
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