Lomond
Mover Essentials Co-ordinator
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Mover Essentials Coordinator
Mover Essentials is a specialist client onboarding and compliance service within the Lomond Group, supporting one of the UK's largest networks of estate and letting agencies. Every day, we help customers take the first steps in their property journey by delivering industry-leading onboarding, compliance, ID & AML verification and solicitor introductions.
An excellent opportunity has arisen to join our team as a Mover Essentials Coordinator based in Herne Bay.
This is a full time, permanent position: Monday - Friday 8:30am - 5pm.
The Role
Our Mover Essentials team helps buyers and sellers get legally prepared at the very start of their journey. By organising key documents and legal requirements upfront, they help speed up the sales process and make the entire transaction smoother and more efficient. In this role, you will:
- Build relationships with our recommended panel of solicitors and departments within the organisation
- Allocate instructed clients to a panel member - management of panel
- Craft clear, concise, and professional emails to internal teams, clients, and external partners
- Deliver exceptional customer service over the phone to facilitate positive outcomes for buyers and sellers
- Ensure timely completion of client forms while adhering to strict deadlines
- Maintain a high level of accuracy and attention to detail in all tasks
- Effectively manage multiple priorities and adapt to changing workloads
- Draft professional emails for clients and prepare reports for management
- Coordinate and manage relationships with key stakeholders
- Consistently meet deadlines and service level agreements (SLAs) relevant to the role
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What We Are Looking For
A proactive and detail-oriented professional who thrives in a fast-paced environment.
- Someone with excellent communication skills, able to build strong relationships with clients, solicitors, and internal teams.
- A highly organised individual who can manage multiple priorities, meet deadlines, and maintain accuracy.
- A customer-focused team player, eager to learn, take initiative, and grow their responsibilities over time.
What We Offer
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
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Diversity and Inclusion
At Mover Essentials, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know - we’ll be happy to help.
Join us and experience a workplace that truly values you.
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