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MPS Support Engineer – Media Production Services
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MPS Support Engineer – Media Production Services
Location: London – hybrid, approximately three days per week onsite
Contract: 12 months
Pay rate: £352 per day PAYE
Anticipated start: September
Working pattern: Five working days per week, with occasional rota changes to support global coverage
The Role
We are recruiting an experienced MPS Support Engineer to join the Media Production Services team of a leading global entertainment and streaming organisation.
The team supports the internal platforms, applications and technologies that enable productions to move media securely through the production and post-production lifecycle. These systems are business-critical and are used by internal teams and external production partners around the world.
This is a technically focused support role centred on troubleshooting, incident triage and keeping productions operational. You will investigate issues, take ownership of incidents and work closely with specialist engineering teams when escalation is required.
Previous experience with the organisation’s internal systems is not required. Comprehensive onboarding and technical training will be provided.
Key Responsibilities
- Support internal Media Production Services platforms and applications.
- Investigate, triage and resolve technical incidents affecting production and post-production workflows.
- Provide responsive, production-facing support to internal teams and external production partners.
- Take ownership of incidents from initial investigation through resolution or escalation.
- Troubleshoot issues involving media ingest, automated file transfers, media management, editorial workflows and content delivery.
- Monitor platform activity, workflow health and automated media-transfer processes.
- Proactively identify potential issues before they affect productions.
- Escalate complex technical problems to specialist Product and Engineering teams.
- Maintain clear and accurate incident records, troubleshooting notes and support documentation.
- Identify recurring issues and contribute to improvements in tools, processes and support workflows.
- Collect feedback from users and share actionable insights with Product and Engineering teams.
- Collaborate with colleagues across London, Madrid, New York, Los Angeles, Mumbai, Korea and São Paulo.
- Learn internal platforms, systems and support processes through structured onboarding.
- Help ensure productions remain operational by resolving issues quickly and communicating clearly.
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Essential Experience
- At least three years’ experience supporting production technology, post-production, media operations, broadcast systems or a similar technical environment.
- Strong technical troubleshooting and problem-solving skills.
- Experience managing, prioritising and resolving technical incidents.
- Understanding of production, editorial or post-production workflows.
- Experience supporting technical and non-technical users in a client-facing environment.
- Ability to investigate issues independently once trained.
- Strong written and verbal communication skills.
- A proactive approach and willingness to take ownership of problems.
- Ability to remain calm and organised when supporting time-sensitive productions.
- Experience working collaboratively with specialist technical or engineering teams.
Desirable Experience
Experience with any of the following would be particularly valuable:
- Colorfront
- Avid Media Composer and Avid editorial environments
- Media asset management or media workflow platforms
- Automated media-transfer and delivery systems
- Aspera, Signiant or similar file-transfer technologies
- Footage ingest and automated ingest
- Dailies workflows
- VFX pulls and conform pulls
- Review and approval workflows
- Adobe Premiere Pro
- FilmLight Baselight
- Autodesk PIX or Flow Capture
- DaVinci Resolve
- Remote editorial or PCoIP technologies
- Media libraries and archive platforms
- Local, SAN, NAS and cloud-storage infrastructure
- AWS or other cloud environments
- Command-line troubleshooting
- APIs and basic API interaction
- JSON, XML and CSV
- ALE, EDL, MHL/ASC-MHL and FDL
- Colour science within production and post-production workflows
- Film, television, streaming or broadcast technology
- Supporting globally distributed teams
- Experience within a post-production facility, studio, network or media-technology organisation
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About You
You will be:
- Curious and eager to learn new technologies.
- Comfortable investigating unfamiliar technical issues.
- Proactive rather than waiting for detailed instructions.
- Self-sufficient once trained.
- Focused on unblocking users and keeping productions moving.
- Comfortable taking ownership of incidents.
- An effective communicator with technical and non-technical stakeholders.
- Collaborative and comfortable working within a global team.
- Calm and solutions-focused under pressure.
- Adaptable to changing production needs and priorities.
Working Environment
- Hybrid working with approximately three days per week in the London office.
- Standard five-day working week.
- The five working days may occasionally vary to support global coverage.
- Possible working patterns may include Tuesday to Saturday or Wednesday to Sunday.
- The team is working towards a 24/7 global support model.
- A future weekend or on-call rota may be introduced.
- Any overtime, shift allowance or additional payment arrangements would be confirmed before implementation.
- Structured onboarding and organisation-specific technical training will be provided.
- New hires will be paired with an experienced team member during onboarding.
This is an excellent opportunity for a technically strong support engineer to work with business-critical production platforms and modern media workflows within a global entertainment environment.
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