Acorn Industrial Services Ltd
MRO Specialist
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Key Responsibilities & Accountabilities
Responsible For:
- Acting as a specialist point of contact for customers requiring MRO products, engineering components, and industrial consumables.
- Managing customer enquiries from initial request through to quotation, order placement, delivery, and aftersales support.
- Sourcing and supplying a broad range of MRO products.
- Providing customers with accurate product information, technical support, and suitable alternatives where required.
- Working with approved suppliers and manufacturers to obtain competitive pricing, availability, lead times, and technical data.
- Preparing professional quotations, tender responses, and supply proposals in line with customer requirements and company pricing guidelines.
- Identifying opportunities to grow sales across existing accounts through proactive customer contact, product recommendations, and cross-selling of Acorn’s wider product range.
- Supporting new business development activity by identifying potential MRO opportunities within target sectors and customer accounts.
- Maintaining awareness of market conditions, supplier developments, product innovation, and competitor activity within the MRO and industrial supply sector.
- Working towards agreed sales targets, margin expectations, service levels, and key performance indicators.
- Undertaking any additional reasonable tasks and responsibilities requested by management in order to support the continued success and performance of the branch, department, and wider company.
- Abiding by the company’s confidentiality requirements when carrying out all duties as part of the role.
Essential Skills/Competencies/Experience/Qualifications Required:
Key Skills Required:
- Excellent customer service and relationship-building skills.
- Strong communication skills, both written and verbal.
- Confident telephone manner and ability to communicate professionally with customers, suppliers, and colleagues.
- Commercially aware, with the ability to understand customer requirements and identify profitable sales opportunities.
- Strong organisational skills with the ability to manage multiple enquiries, priorities, and deadlines.
- Strong negotiation skills when dealing with suppliers and customers.
- Proactive and solutions-focused approach to customer service.
- Ability to work independently while also contributing positively as part of a wider team.
- Confident in identifying customer needs and recommending appropriate products or service solutions.
- Professional, reliable, and committed to maintaining high standards of service.
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Knowledge Required:
- Good understanding of the MRO, industrial supplies, engineering distribution, or maintenance sector.
- Product knowledge across a range of industrial categories, ideally including bearings, power transmission, seals, lubricants, etc.
- Knowledge of supplier sourcing, pricing structures, lead times, and product alternatives.
- Understanding of sales margin, quotation management, and order processing.
- Competent in the use of Microsoft Office, including Outlook, Word, and Excel.
Experience (and/or) Qualifications Required:
- Previous experience within an MRO, industrial distribution, engineering supplies, technical sales, or customer service environment.
- Experience dealing directly with customers and suppliers.
- Experience preparing quotations and processing customer orders.
- Proven ability to manage customer enquiries efficiently and professionally.
- Strong understanding of industrial products and customer service expectations within a fast-paced supply environment.
- Full clean UK driver's Licence.
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Policies/Procedures
I confirm that I am aware of the Companies Quality, H&S, and Environmental Policies and that I fully understand their content and my personal responsibilities and accountabilities in relation to these policies. I am also aware that the Company is duty-bound to ensure that I work in a safe environment and if this is compromised, I have the right to invoke the Refusal to Work Procedure.
Apply for this position
We are always looking for passionate, talented, and enthusiastic people to join the team.
We make sure every Acorn employee has the chance to make a difference - we offer career-enhancing development opportunities for those with the talent and energy to drive us forward. In addition, as Acorn is part of Axel Johnson International, there are also potential career opportunities within 25 countries worldwide.
If you think you have what it takes to improve how we do things, then we would like to hear from you. Please email your CV and a covering letter to: gill.cockroft@acorn-ind.co.uk
Inclusion and Diversity:
We are an equal opportunity employer. We provide an inclusive environment for all our employees.
We are committed to fostering inclusion and diversity in relation to our employees, customers, and the community in which we operate.
We aim to ensure that all our employees have the opportunity to develop to their full potential regardless of race, gender, nationality, age, disability, sexual orientation, religion, or background; and we will not allow artificial or prejudicial barriers from obstructing their career and personal development.
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