Inoapps
MS Functional Support Analyst
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End-to-end Support of Oracle Customers
End-to-end support of Oracle customers through Incident, Problem and Change management.
Ad hoc Project Requirements
- Providing estimates and implementing changes
Advice and Guidance
- Providing advice and guidance to customers verbally or in writing on a timely basis.
Record Keeping
- Maintain a record of all communication and actions in Inoapps IT Service Management and other activity tracking applications.
Service Improvement Initiatives
- Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
Automation Opportunities
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
Incident and Problem Analysis
- Proactively analyse and identify recurring Incidents and Problems to fix problems, provide workarounds and/or create knowledge documents in line with problem management practices.
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Continuous Improvement
- Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
Risk Management
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.
Technical Input
- Provide technical input to client reviews.
Technical Knowledge and Skills
- Maintain and develop technical knowledge and skills.
Pre-sales and Support Transitions
- Assist in functional pre-sales and support transitions.
Support Availability
- Provide support on a 24x7 basis via shift rotation.
Technology Evaluation and Promotion
- Evaluate and promote new technologies and enhancements.
Experience Requirements
- 8+ years of experience providing functional support for Oracle HCM & Payroll projects within and Oracle Fusion.
- Payroll experience is essential, with a strong preference for candidates who also bring experience in solution architecture within a Managed Services environment.
- Excellent communication and customer engagement skills.
- Experience of working in a managed services team, focussed on driving continual evolution of the supported applications.
- Functional understanding, along with exposure to other modules such as compensation, learn and benefits as well as writing SQL queries.
- ITIL certification and demonstrable experience.
- Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification.
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About Us
We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.
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