KBC Technologies Group
Multi Language IT Service desk
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German IT Service Desk Analyst
Job Summary
We are looking for a German-speaking IT Service Desk Analyst to provide first-level technical support to end users. The role involves troubleshooting hardware, software, network, and application issues while delivering excellent customer service in German and English.
Key Responsibilities
- Provide Level 1 IT support via phone, email, and chat.
- Diagnose and resolve hardware, software, VPN, Outlook, Windows, and Office 365 issues.
- Log, track, and update incidents using a ticketing system.
- Escalate complex issues to Level 2/3 support teams.
- Manage user accounts, password resets, and access requests.
- Meet SLA and customer satisfaction targets.
- Document solutions and maintain knowledge base articles.
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Required Skills
- Fluent in German and English.
- Experience in IT Service Desk or Technical Support.
- Knowledge of Windows OS, Office 365, Active Directory, VPN, and basic networking.
- Experience with ServiceNow, Remedy, Jira, or similar ticketing tools.
- Strong communication and customer service skills.
- Willingness to work in rotational shifts if required.
Spanish & Italian IT Service Desk Analyst
Job Summary
We are seeking a multilingual IT Service Desk Analyst fluent in Spanish and Italian to provide first-level IT support to international users. The role requires excellent troubleshooting skills and a customer-focused approach.
Key Responsibilities
- Provide Level 1 technical support via phone, email, and chat.
- Troubleshoot Windows, Office 365, Outlook, VPN, printer, and application issues.
- Record and manage incidents through the ticketing system.
- Escalate unresolved issues to higher support teams.
- Support user account management and password resets.
- Ensure SLA compliance and high customer satisfaction.
- Create and maintain technical documentation.
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Required Skills
- Fluent in Spanish and Italian.
- Good English communication skills.
- Experience in IT Service Desk, Help Desk, or Technical Support.
- Knowledge of Windows, Microsoft Office 365, Active Directory, VPN, and networking fundamentals.
- Experience with ServiceNow, Jira, Remedy, or similar ticketing tools.
- Excellent problem-solving and customer service skills.
- Flexible to work in rotational shifts.
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