HUM2N
Multi Site Practice & Operations Manager
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Multi-Site Practice & Operations Manager
Location: HUM2N Chelsea & HUM2N at Six Senses London
Salary: £45,000–£50,000 base (dependent on experience) + generous performance-related bonus (OTE £60-70k+)
Job Type: Full-Time On Site
About HUM2N
HUM2N is a physician-led longevity, preventative medicine, and regenerative aesthetics clinic operating across Chelsea and Six Senses London.
We combine advanced diagnostics, precision medicine, longevity therapies, and regenerative aesthetics to deliver personalized, evidence-based programs designed to optimize health, performance, and healthy ageing.
As the business continues to grow, we are looking for a commercially minded and highly organized Multi-Site Practice & Operations Manager to help drive the performance of our clinics, teams, and client journeys.
Benefits of Working at HUM2N
- Annual Longevity Testing – access to HUM2N’s advanced health and longevity assessment program.
- Monthly Therapy Credit – a monthly allowance to use across eligible HUM2N longevity and therapy services.
- Employee Discounts – preferential access to selected HUM2N treatments, services, and products.
- Learning & Development – ongoing exposure to longevity medicine, regenerative aesthetics, precision health, and emerging clinical innovation.
- Multi-Site Experience – work across HUM2N Chelsea and HUM2N at Six Senses London.
- Performance-Related Bonus – meaningful earning potential linked to agreed commercial and operational performance.
- Growing Business Environment – the opportunity to play a central role in the continued development and expansion of HUM2N.
Role Overview
This role sits at the center of people, practitioner performance, client journey optimization, and commercial delivery.
Working closely with the CEO and service leads across Precision Medicine, Longevity Therapies, and Regenerative Aesthetics, you will ensure our teams, diaries, and systems operate efficiently while delivering an exceptional client experience and strong commercial performance.
We are particularly interested in candidates from premium medical aesthetics, cosmetic dermatology, plastic surgery, or private healthcare.
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Key Responsibilities
Multi-Site Operations & Performance
- Oversee daily operational performance across Chelsea and Six Senses.
- Manage rotas, practitioner availability, annual leave, sickness, lateness, and staffing coverage.
- Run daily morning meetings to ensure teams and clinics are prepared and focused on the day’s priorities.
- Monitor practitioner diaries, utilization, cancellations, and available capacity.
- Identify operational issues early and implement corrective action.
- Produce regular operational and financial performance reporting for the CEO.
Commercial & Client Journey Performance
- Drive performance against agreed clinic and service-line budgets.
- Optimize the client journey from consultation → treatment → rebooking → retention.
- Monitor conversion, rebooking, retention, and practitioner utilization.
- Ensure treatment plans and client opportunities are followed up effectively.
- Work with FOH, Concierge, and practitioners to maximize appropriate treatment uptake and long-term client value.
- Build a commercially focused performance culture while maintaining clinical integrity and premium service.
People & Team Leadership
- Line manage the FOH Lead and oversee FOH and Concierge performance.
- Support recruitment, onboarding, and induction across clinical and operational teams.
- Conduct and coordinate 1:1s, probation reviews, and performance conversations.
- Work with relevant service leads to manage practitioner performance.
- Ensure teams complete required training and consistently meet HUM2N standards.
- Foster a culture of accountability, professionalism, and high performance.
Integrated Services & Practice Development
- Work with the Aesthetics, Longevity Therapies, and Precision Medicine Leads to improve service performance and integrate services around each client.
- Develop appropriate cross-referral pathways across HUM2N’s service lines.
- Ensure multidisciplinary client journeys are coordinated effectively.
- Support the development and expansion of HUM2N’s Practice Privileges model and new specialist services.
- Coordinate the operational onboarding and integration of approved visiting specialists and partners.
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Referrers, Partnerships & Client Experience
- Oversee the operational journey of clients introduced through key referrers and partnerships.
- Track referrals through consultation, treatment, and ongoing engagement.
- Maintain high standards of communication, responsiveness, and client experience.
- Oversee operational management of complaints and work with the Governance Lead on appropriate resolution and learning.
Systems & Project Management
- Continually optimize booking, CRM, communication, and practice-management workflows.
- Ensure leads, treatment plans, and follow-up actions have clear ownership.
- Support the CEO with cross-functional projects involving different departments and service leads.
- Track actions, owners, and deadlines and ensure agreed initiatives are implemented effectively.
Candidate Profile
The ideal candidate will have:
- Experience managing a premium private medical or medical aesthetics clinic.
- Strong commercial awareness and confidence working with revenue and performance KPIs.
- Experience managing practitioners, FOH teams, rotas, and clinic capacity.
- Strong understanding of conversion, rebooking, and client retention.
- Experience in recruitment, onboarding, and performance management.
- Confidence holding clinicians and teams accountable for operational performance.
- Strong numerical, reporting, and project-management skills.
- Excellent understanding of premium client service.
- A proactive, organized, and performance-driven approach.
- Multi-site experience is advantageous, but we will consider an exceptional senior Clinic Manager or Practice Manager ready to step into a broader multi-site role.
Remuneration
£45,000–£55,000 basic salary + generous performance-related bonus, linked to agreed commercial and operational KPIs including budget achievement, utilization, conversion, rebooking, and staff and client retention.
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