AccorHotel
Multi Skilled Team Member (F/M/X)
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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
A job, a career or a calling - whatever brings you here, we have something for you!
As our next Multi Skilled Team Member, you…
- Extend a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalized welcome for our guests.
- Convey the image of the brand and the hotel.
- Have the ability to multi-task and have a proactive personality in this busy hands-on role.
- Provide guests with a single point of contact throughout their stay.
- Be ready to assist at any stage of the guests' stay, from welcome to farewell.
- Handle and resolve any guest feedback and handle them in the most efficient and satisfying manner.
- Promote the company’s ALL loyalty programme.
- Prepare all the documents required for the day.
- Provide bar and restaurant service by taking orders, serving food, and ensuring guest satisfaction.
- Offer an attentive and personalized service.
- Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
- Assist in setting up, breaking down, and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cooking and supporting buffet setups and ensuring the area is replenished as necessary.
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You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Ready to discover more? Get in touch with us. We would love to hear from you.
Work Experience
What we are looking for:
- A self-starter with the ability to work unsupervised.
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
Benefits
As part of our team you can have:
- Free night stays in our UK hotels.
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
Information on the Processing of Personal Data
When you submit an application to Accor UK Economy Hotels Limited, trading as Sheffield One Limited, the company processes some of your personal data to consider and manage your application.
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We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Qualifications
Work Experience:
- Previous experience in a similar role is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential.
- Basic IT skills.
- Full training provided.
Additional Information:
One more thing…
By working at ibis Budget Sheffield Centre- St Mary's Gate you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Compensation: up to GBP 12.72 - hourly
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