The Housing Network
Multi Trade Operative
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Job Overview
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply. Good luck.
To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.
You will play a crucial role in ensuring the safety and well-being of our residents and staff. As well as maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.
The role will involve all aspects of high quality responsive property maintenance as well as planned maintenance to a standard defined by the Active Opportunities Pathway service model and tasks that fall under intensive housing management.
You may also be required to carry out some cleaning in empty properties. It will also involve professional curiosity with the ability to identify and report safeguarding concerns.
To act as an ambassador for The Housing Network, to promote its mission and values.
Being respectful and kind is at the heart of everything that we do.
Responsibilities & Duties
- Daily use of an iPad and/or Laptop along with compliance applications to input and update reporting system
- Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council’s targets prescribed in the contract
- Complete regular accommodation inspections, ensuring all necessary compliance and health and safety requirements are met
- Carry out reactive maintenance within prescribed timescale
- Finishing skills such as joinery, plastering, tiling in order to complete a job
- Painting
- Basic Plumbing (including changing toilet internals)
- Basic carpentry including door hanging (Essential)
- Lock changing (Essential)
- Gardening including fencing
- Bathrooms and kitchen repairs (including changing taps)
- Repairing/replacing broken window
- Diagnosing boiler repair
- Furniture/Rubbish removal
- Put up curtain poles/blinds
- Reporting Health & Safety incidents
- Reporting Safeguarding concerns
- Cleaning
- Problem solving
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Relationships – Who will I be working/engaging with?
Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities.
Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard.
On occasions, liaison with Local Authority Housing Officers and other Public Sector organisations alongside Charity and Community groups.
Skills
Essential
- Excellent communication
- IT skills and ability to confidently use an iPad
- Basic carpentry including door hanging
- Finishing skills such as joinery, plastering, tiling
- Lock changing
- Full UK driving licence
- Professional curiosity
Desirable
- Cleaning experience
- Ability to replace double/single glazed unit
- Qualified PAT tester
Knowledge
Essential
- Basic knowledge of electrics
- Understanding of Safeguarding and ability to identify concerns and report them
- Proven track record of carrying out repairs and maintenance work as a multi-trade operative in a multi-site environment
- Basic knowledge of gas boilers and electric heating system
- An understanding of working in a supported housing environment
Behaviour
- Resilient and able to deal with people who are complex and sometimes challenging
- Keen to support colleagues and ensure business is working cohesively and to the same objective
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances required
- Keen to lead by example
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We would expect you at all times to: act with integrity, due skill, care and diligence, professionalism, be open and co-operative with colleagues as well as act with compassion to those both within the Company and those who we support in the accommodation
Desirable
- Knowledge of Fire Safety Legislation
- Knowledge of Health & Safety Legislation
- Corgi registered
Behaviours
- Driving courteously in a branded Company van, which is an extension of the workplace
- Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
- Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviour
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Maintain a robust compliance culture
- Able to work independently and use initiative
- Adaptability and being prepared to help out if circumstances require
You will be expected to lead by example and uphold THN’s values at all times:
- Act with integrity and respect
- Adopt a trauma informed and strength-based approach
- Act with due skill, care and diligence
- Act with professionalism and work as part of a team
- Act with compassion to those both within the Company and those who we support in the accommodation
An Enhanced Disclosure is required for this position.
The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.
We do not use AI to make hiring decisions. All screening, shortlisting, and selection decisions are made by our recruitment team and hiring managers.
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