Multi Trade Operative

Sureserve Overview

Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Overview of Role

To undertake a complete multi-trade service in order to deliver first time fixes to reactive repairs and planned work, which may include kitchen and bathroom installs/refurbs and voids. Works will be completed professionally, to a high standard, and ensuring customer and client satisfaction and achievement of KPI’s as set by Management.

Key Responsibilities

• Carry out all building works as required which may include but is not limited to plumbing, carpentry, painting & decorating, plastering, tiling and flooring – works will be assigned relevant to your trade/skills and experience.
• To act in a professional courteous and considerate manner whilst representing the company; to attend works in full uniform, repairing and “making good” all works assigned to a high standard.
• To work in conjunction with management to ensure key performance indicators are met, particularly around customer satisfaction and reducing the need for “call backs” by ensuring 1st time fixes wherever possible.
• To work safely and in accordance with relevant H&S Regulations at all times, wearing appropriate PPE and undertaking appropriate Risk Assessments and working to Method Statements for each activity.
• To undertake mandatory on-line training and attend relevant H&S Toolbox Talks and other training activities as directed.
• To complete all works as assigned on a daily basis through the Company’s MRI system, received via a PDA – so computer literacy and ability to work a PDA essential (full training will be given)
• To follow the “no access” procedure, including taking photographic evidence of the property’s entrance and calling in to the office or Supervisor
• To follow company procedures and standards, including all instructions received via the PDA system, such as taking “before & after” photos of works undertaken, writing up job reports on the PDA, and ensuring relevant materials are ordered using our approved Suppliers.
• To be responsible for the routine and daily van checks of the vehicle assigned to you and undertake all FORS training, reporting any points on licence immediately to our Fleet Dept.
• To be available on the Emergency Call Out Rota, if required and as directed by your supervisor or Manager (additional Standby and Call Out payments apply).
• Any other reasonable duties as directed by your supervisor or manager.