Euro London
Multilingual Customer Service Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Multilingual Customer Service Team Leader
Location: Nottingham – Hybrid
Salary: £32,000
Contract: Permanent, Full-Time
Working Pattern: 2 days office / 3 days working from home
We are recruiting for a Multilingual Customer Service Team Leader to join an established international business in Nottingham.
This is a hands-on leadership position managing a Customer Service team responsible for key customer accounts and order management. You'll be responsible for developing the team, maintaining excellent service levels and identifying opportunities to improve processes and the overall customer experience.
The Role
Your responsibilities will include:
- Managing the day-to-day activities of the Customer Service team
- Coaching, mentoring and developing team members
- Managing performance and ensuring departmental KPIs and service levels are achieved
- Overseeing order book management, ensuring orders are processed, shipped and invoiced accurately
- Building strong relationships with key customer accounts
- Handling escalated customer queries and resolving complex issues
- Working closely with Sales, Credit Control, Logistics and other internal teams
- Monitoring team performance and producing regular reports
- Establishing and managing SLAs and performance metrics
- Overseeing the training and onboarding of new team members
- Identifying and implementing improvements to customer service processes
- Maintaining high levels of team engagement and performance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
- Fluent in French, Italian or Spanish, alongside fluent English
- Previous experience managing or leading a Customer Service or Customer Experience team
- Strong people management, coaching and development skills
- Experience managing KPIs, SLAs and team performance
- Excellent customer relationship management skills
- Confident handling customer escalations and resolving problems
- Strong communication, influencing and negotiation skills
- Highly organised and comfortable managing competing priorities
- Good Microsoft Office skills, particularly Excel
- Experience within a B2B, retail, wholesale or similarly fast-paced environment would be advantageous
- Comfortable working within an international organisation
- Able to identify and implement improvements to processes and procedures
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's on Offer
- Hybrid working = good work life balance
- Employee discounts
- Development and progression opportunities
- International and collaborative working environment
- Benefits associated with an established global organisation
This is a fantastic opportunity for an experienced Customer Service Team Leader who speaks French, Italian or Spanish to join an international business offering excellent flexibility and long-term development opportunities. If interested, please apply today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills