Green Leaves Logistics
Multimodal Account Coordinator
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Company Description
Green Leaves Logistics is a global transportation and logistics specialist providing integrated solutions across seafreight, airfreight, and roadfreight. The company supports clients with end-to-end shipment planning, coordination, and delivery, ensuring goods move efficiently and reliably around the world. Teams work closely with customers to optimize routes, manage costs, and meet strict timelines. Green Leaves Logistics values collaboration, operational excellence, and customer-focused service, offering logistics professionals opportunities to grow their expertise across multiple transport modes.
Role Description
The Multimodal Account Coordinator is a full-time role responsible for managing customer accounts and coordinating shipments across sea, air, and road transport. Working in a hybrid model based in Birmingham, the coordinator will split time between the office and working from home, ensuring smooth communication with clients, carriers, and internal teams.
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Daily responsibilities include:
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- Monitoring bookings and shipments
- Updating customers on status and exceptions
- Preparing and maintaining accurate documentation
- Resolving service issues in a timely manner
- Analyzing shipment data
- Supporting rate and quotation processes
- Identifying opportunities to improve service performance and account satisfaction
The role also involves collaborating closely with sales, operations, and finance to ensure that customer requirements are met and that service standards, compliance, and cost controls are maintained.
Qualifications
- Strong Interpersonal Skills and Customer Service abilities to build relationships, manage expectations, and provide responsive support.
- Solid Communication skills, including clear written and verbal communication for customers, carriers, and internal stakeholders.
- Analytical Skills to review shipment data, identify issues or trends, and support continuous improvement in account performance.
- Account Management experience, with the ability to coordinate multiple shipments, prioritize tasks, and maintain accurate records.
- Minimum 2 years experience in logistics, freight forwarding, or supply chain coordination is required.
- Proficiency with MS Office and logistics or transport management systems is an advantage.
- Strong organizational skills, attention to detail, and the ability to work effectively in a hybrid environment are required.
- Formal education in logistics, business, or a related field is preferred but equivalent practical experience will also be considered.
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