WTW
Multinational Client Management Associate Global Specialist
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Great opportunity to join our Multinational Client Management team as an Associate Global Specialist, responsible for delivering day-to-day client service to allocated multinational clients and supporting new and existing business within the relevant Business Area.
The Role
- Support the delivery of the annual service plan for each Multinational Client
- Coordination and consolidation of renewal data and the collection process.
- Provide input into strategy meetings with clients, brokers and insurers
- Monitor and support the meeting of agreed KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
- Input or production of premium allocations to ensure these are benchmarked with local norms, comply with local tariffs etc.
- Managing the coordination and distribution of network fees
- Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
- Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
- Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:
- compulsory covers are purchased
- no duplications with global programmes
- local policies dovetail with global programmes
- adherence to group risk purchasing philosophy
- compliance with remuneration parameters
General Advice
- Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices.
- Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
- Provide advice to colleagues and clients on the operation of global programmes.
- Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
- Advise colleagues and clients on insurers capabilities to deliver global solutions
- Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.
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Qualifications
What you'll bring:
Qualifications:
- Preferably educated to A Level standard with relevant industry experience.
- Preferably holds, or is working towards, the ACII professional qualification.
Skills:
- Intermediate level IT skills (Microsoft Office suite)
- Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
- Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
- Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
- Excellent client focus with proven experience of delivery of high levels of client service
- Ability to analyse situations and provide recommendations to identify optimum solutions
- Good understanding of the processes that support the operating model and strategy for the BU and Willis GB overall
- Experience of working with and adhering to processes and systems that support client service delivery
- Intermediate level of data analysis and presentation skills
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What we offer:
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
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