Lakeland Dairies
National Account Manager
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National Account Manager - QSR
Bromley sales team
Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties.
Applications are invited for the above position within our Foodservice Sales team.
The opportunity:
We are looking for an ambitious and commercially driven National Account Manager to lead the growth and development of our Quick Service Restaurant (QSR) channel. Working with a portfolio of major customers, you will play a pivotal role in delivering sustainable, profitable growth through strategic account management, customer partnership and commercial excellence.
Combining strong pipeline management with insight-led propositions and a deep understanding of customer needs, you will build and execute joint business plans that create long-term value for both our customers and the business. Collaborating closely with cross-functional teams, you will strengthen key relationships, identify new growth opportunities and position us as a trusted partner of choice within the QSR sector.
What success will look like:
- Manage and grow key QSR accounts, delivering revenue, volume, margin and profitability targets in line with business objectives.
- Build strong strategic relationships with QSR customers, becoming a trusted partner and primary commercial contact.
- Develop and execute Joint Business Plans (JBPs) that support both customer growth strategies and company objectives.
- Identify, develop and convert new business opportunities across existing and emerging QSR customers.
- Lead commercial negotiations, including pricing, contracts, promotional activity and annual customer agreements.
- Partner with customers to identify menu, product and category opportunities, driving growth through innovative dairy solutions.
- Act as the voice of the customer internally, ensuring QSR requirements are effectively translated into operational and commercial plans.
- Collaborate closely with Supply Chain, Operations, Technical, Finance and Marketing teams to ensure excellent customer service and delivery performance.
- Monitor market, consumer and QSR industry trends, providing insights and recommendations to support strategic growth.
- Maintain accurate forecasting, account performance reporting and pipeline management while ensuring compliance with company governance, food safety and quality standards.
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What you will bring:
The successful candidate will have proven experience of driving sustainable and profitable growth within the QSR, foodservice/FMCG environment, with the ability to develop and manage strategic customer relationships at a national level.
They will demonstrate strong commercial acumen, combining effective pipeline management with a track record of identifying and converting growth opportunities into long-term business success. Experience in developing and delivering Joint Business Plans, leading customer reviews and implementing insight-led commercial strategies is essential, along with the ability to understand customer needs, market trends and channel dynamics.
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The role requires an accomplished negotiator with excellent communication and relationship-building skills, capable of influencing stakeholders and securing mutually beneficial outcomes. Working closely with cross-functional teams including Operations, Supply Chain, Finance, Marketing and Technical, the successful candidate will be able to deliver outstanding customer solutions, exceed commercial targets and build trusted partnerships that create sustainable value for both the customer and the business.
If you have the necessary skills and attributes to meet this exciting opportunity in a dynamic, high volume and fast-moving business, we would be delighted to hear from you.
The successful applicant will be prepared to travel within the UK, Ireland and internationally as required
Application Process:
To apply for this role, please complete our online application process but no later than Monday 12th October 2026.
Lakeland Dairies Ltd is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us at careers@lakelanddairies.com. We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our customers and stakeholders.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
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