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National Account Manager
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Customer Manager (Away From Home / Out of Home Channel)
UK Remote - Regular Travel Across England
We are working with a well-established food business to recruit an experienced Customer Manager to drive growth across a key portfolio of customers within the Out of Home (OOH) / Away From Home (AFH) channel.
This is an exciting opportunity for a commercially driven account manager who thrives on building customer relationships, creating growth strategies, and identifying new business opportunities. The successful individual will play a pivotal role in expanding market presence across foodservice, wholesale, route-to-market partners, and other away-from-home customer groups.
The role is remote, however it requires regular travel across England to customer locations, partner sites, industry events, and company offices. Overnight stays will be required as part of the role.
The Opportunity
You will take ownership of a portfolio of strategic customers, managing both existing business and identifying new opportunities to accelerate sustainable growth.
Working closely with commercial, marketing, category, finance, supply chain, and product teams, you will be responsible for delivering sales, profit, distribution, and customer engagement objectives while helping to expand the company's presence within the growing Out of Home market.
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Key Responsibilities
- Manage and develop a portfolio of key customer accounts across the Away From Home channel.
- Deliver agreed sales, profit, distribution, and growth targets.
- Identify and secure new business opportunities within foodservice, wholesale, convenience, hospitality, contract catering, and route-to-market channels.
- Build and execute customer growth plans aligned to wider business objectives.
- Negotiate annual trading agreements, pricing, commercial terms, promotional activity, and new product listings.
- Drive customer engagement through compelling commercial proposals and category-led selling.
- Analyse sales performance, market trends, and customer data to identify growth opportunities.
- Develop and implement promotional and activation plans that support brand and customer objectives.
- Collaborate with internal stakeholders across Marketing, Category, Supply Chain, Operations, and Finance to deliver exceptional customer outcomes.
- Maintain strong forecasting and commercial reporting disciplines.
About You
We're keen to speak with commercially focused FMCG professionals who can demonstrate:
- Proven experience in Customer Management, National Account Management, Business Development, or Key Account Management.
- FMCG experience within branded and/or own-label products.
- Experience working with Foodservice, Wholesale, Away From Home, Hospitality, Route-to-Market, or Out of Home customers would be highly advantageous.
- Strong commercial acumen and P&L understanding.
- Excellent negotiation and influencing skills.
- Ability to build relationships across multiple stakeholder groups and seniority levels.
- Strong analytical skills with advanced Excel and PowerPoint capability.
- A track record of delivering sales growth and profitable account development.
- Self-motivated, results-driven, and comfortable operating in a remote environment.
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What's on Offer
- Fully remote position with autonomy and flexibility.
- Opportunity to play a key role in developing and expanding the Away From Home channel.
- High-profile commercial position with visibility across the wider business.
- Significant scope to influence growth strategy and customer development.
- Competitive salary and benefits package.
Important Information
This role is home-based but requires regular travel across England, including visits to customer sites, company locations, route-to-market partners, industry events, and occasional overnight stays.
Please send across your CV, for more information.
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