St John Ambulance
National Account Manager (Premium)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: National Account Manager (Premium)
Employment Type: Full-time
Location: Nationwide
Salary: £27,795.00 - Rest of England £30,906.00 - London
Our Offer to You
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme
- Electric Vehicle Scheme (subject to terms)
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
Join St John Ambulance as a National Account Manager (Premium) and take the lead in managing and developing relationships with some of our highest value and most prestigious commercial training customers.
You will be responsible for delivering sustained customer retention and growth through a strategic, insight-driven and customer-centric approach. Acting as a trusted advisor and commercial lead, you will build strong relationships with customers, understand their needs and identify opportunities to develop solutions that deliver value for both the customer and St John Ambulance.
Using a consultative and value-led sales approach, you will shape opportunities, negotiate commercial agreements and maximise growth while balancing customer value, competitiveness and margin. Working collaboratively across the organisation, you will help deliver a seamless customer experience and contribute to the wider strategic direction of St John Ambulance.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
- You have significant experience in strategic account management, key account management, business development or a similar commercial role.
- You have a strong track record of building and maintaining long-term relationships with high-value customers and key stakeholders.
- You are commercially focused and experienced in identifying opportunities to retain, grow and develop strategic customer accounts.
- You are confident using a consultative, value-led sales approach to understand customer needs and develop solutions that deliver mutual value.
- You have strong negotiation and influencing skills, with the ability to achieve positive commercial outcomes while maintaining strong customer relationships.
- You are comfortable working with senior stakeholders and can build credibility and trust as a strategic advisor.
- You have strong analytical and insight skills, with the ability to use customer and market information to identify opportunities and inform account strategies.
- You are confident managing complex customer relationships and working collaboratively with multiple internal teams to deliver an exceptional customer experience.
- You are organised, commercially aware and able to manage multiple priorities while maintaining a strong focus on customer and business outcomes.
- You are proactive and able to identify new opportunities, challenge existing approaches and contribute to sustainable commercial growth.
- You share our commitment to St John Ambulance's HEART values and are passionate about making a positive impact through your work.
About the Role
- Lead and strengthen relationships with St John Ambulance's highest value and most prestigious commercial training customers.
- Develop and implement strategic account plans focused on customer retention, growth and long-term value.
- Act as a trusted advisor to customers, developing a deep understanding of their business, challenges and future requirements.
- Use insight, customer data and market intelligence to identify opportunities for account growth and development.
- Apply a consultative, value-led sales approach to identify customer needs and shape appropriate training solutions.
- Lead commercial discussions and negotiate agreements that balance customer value, competitiveness and margin.
- Identify opportunities to increase customer spend, introduce additional services and develop long-term commercial partnerships.
- Build strong relationships with senior customer stakeholders and establish St John Ambulance as a trusted strategic partner.
- Work collaboratively with colleagues across Sales, Business Development, Training, Operations and other functions to deliver a seamless customer experience.
- Coordinate internal teams to ensure customer requirements are understood and delivered effectively.
- Monitor account performance, customer satisfaction and commercial results, taking action to address risks and maximise opportunities.
- Contribute customer insight and market intelligence to the wider Sales and Business Development strategy.
- Support scalable growth and contribute to the delivery of St John Ambulance's wider strategic ambitions for 2026–2028.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance Commitment
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location