Booker
National Account Manager
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About the role
We have an excellent opportunity for an Account Manager to join our team and manage a portfolio of key customer accounts.
In this role, you'll build and develop long-term, mutually beneficial relationships with clients while acting as the main link between the customer and the business. You will be responsible for driving account performance, protecting existing contracts, identifying opportunities for growth and profitability, and supporting positive change across your account portfolio.
You'll also take ownership of the financial performance of your accounts, ensuring commercial objectives and budget targets are achieved, while working collaboratively with customers and internal teams to deliver against contractual requirements and provide an outstanding customer experience.
You will be responsible for
- Leadership and management (driving change / improvements for both your customer(s) and your NAM support)
- Achievement of portfolio KPIs
- Commercial KPIs – profit and cost budgets (client development and retention, new revenue, new and organic, portfolio level contract management)
- Proactively manage risk e.g. credit exposure and aged debt, cash neutrality, etc.
- Develop the customer relationship beyond one of logistics provider to a partnership
- Management of franchisees (where applicable) – with focus on credit insurance / exposure and relationship management.
- Manage the communication between the client & BFL ensuring both parties are advised of any changes, issues or decisions that will impact on customer service and/or performance.
- Monitor & escalate any activities within the client business that could impact negatively or otherwise on the commerciality of BFL.
- Manage short life and dead stock issues to avoid and mitigate any financial exposure to BFL whilst keeping any DDL stock down to an absolute minimum.
- Project manage estate, system and operational changes and work very closely with supply chain on new menu and promotional activities to ensure successful implementation.
- Management of the wholesale product range (where necessary) to ensure price changes are negotiated with customers to ensure a profit is maintained.
- Fund management for the customer (where necessary) through working closely with the finance team and the customer to ensure this always sits in a positive balance to BFL.
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You will need
- Evidence of commercial awareness and results orientation.
- A good negotiator and competent influencer.
- Enthusiastic, self-motivated and experience of dealing with both clients and suppliers is essential.
- Dedicated to the provision of excellent verbal and written communication; IT literate.
- Evidence of performance analysis, KPI management, sales & stock analysis experience.
- Business account planning experience including operational, logistics, manpower and financial aspects.
- Evidence of team building and team participation.
- Ability to be flexible in terms of place of work and travel
Whats in it for you?
The additional Benefits of being part of the BEST team!
- 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
- 20% discount on F&F Clothing
- 10% discount at Tesco Café
- 10% Booker discount
- 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals)
- 25% discount at selected Burger King restaurants
- Contributory Pension.
- 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
- An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
- A great holiday package – 29 days pro rata
About Us
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
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Diversity, Equity and Inclusion (DE&I) at Booker
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Please note
- We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
- On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
- Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
For more information about us please visit www.bookergroupjobs.co.uk
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