Zipwater
National Installations & Scheduling Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Zip Water National Installations & Scheduling Service Manager
Zip Water is a global leader in providing advanced drinking water solutions, including filtered boiling, chilled, and sparkling water. We are currently seeking a National Installations & Scheduling Service Manager to join our team, focusing on helping to deliver great tasting water & service to our customers. If you are a motivated professional with a passion for delivering high-quality drinking water solutions, we would love to hear from you.
Key Responsibilities
Operational Leadership
- Lead, coach, and develop field engineers and scheduling coordinators as one high-performing national team.
- Set clear objectives, establish accountability, and ensure consistent delivery against safety, service, productivity, and customer standards.
Scheduling & Capacity Management
- Own national scheduling performance, balancing demand, available capacity, engineer skills, geography, customer commitments, and commercial priorities.
- Proactively manage backlog, cancellations, unallocated work, and emerging capacity risks.
Health, Safety & Compliance
- Maintain a visible safety leadership presence and ensure full compliance with HSE requirements, risk assessments, method statements, competency standards, incident reporting, and corrective actions.
- Lead investigations and embed learning across the national team.
Service Delivery Management
- Own installation quality and right-first-time performance, ensuring customer commitments are met and service failures, repeat visits, and escalations are resolved quickly and sustainably.
Performance Governance
- Establish clear daily and weekly performance routines, track KPIs, analyze trends, complete root-cause analysis, and ensure corrective actions are owned and delivered.
- Escalate material safety, customer, resource, or service risks promptly.
Continuous Improvement
- Identify operational inefficiencies, standardize processes, and champion digital tools, automation, and data-led decision-making to improve productivity, reliability, and scalability.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Stakeholder Collaboration
- Work closely with Sales, Customer Experience, Operations, and senior leadership to align priorities, resolve delivery issues, and ensure seamless communication across the customer journey.
Commercial & Cost Control
- Own the installation operational budget and deliver agreed productivity, overtime, travel, subcontractor, and cost-per-job targets while optimizing workforce and resource utilization.
Revenue & Margin Growth
- Identify and deliver revenue and margin opportunities through effective customer interactions, reduced installation failure, improved capacity utilization, and close partnership with Sales and Customer Experience.
People Leadership
- Build team capability through workforce planning, recruitment, onboarding, coaching, performance management, succession planning, skills development, and timely management of conduct, attendance, and underperformance.
Essential
- Proven leadership experience managing a sizeable, geographically dispersed field workforce and office-based scheduling or coordination teams.
- Demonstrable success improving productivity, service levels, installation quality, and customer outcomes within a field service or installation environment.
- Strong scheduling and workforce-management capability, including use of digital scheduling tools, capacity planning, route optimization, and backlog management.
- Strong data literacy, with experience using operational KPIs, root-cause analysis, and performance routines to drive decisions and sustained improvement.
- Experience managing budgets, overtime, contractors, operational expenditure, and cost-per-job performance.
- Confidence managing performance, organizational change, service recovery, and complex customer or operational escalations.
- Excellent communication, stakeholder management, coaching, and problem-solving skills.
- Valid UK driving licence.
Desirable
- Experience managing compliance, audits, incident investigations, and corrective-action programs.
- Experience leading process digitization, automation, or service transformation initiatives.
- Strong understanding of HSE regulations, risk assessments, method statements, and incident reporting.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- 25 days annual leave + bank holidays
- Company Sick Pay (after qualifying period)
- Holiday purchase scheme
- Full training and continuous support with your team
- A market-leading company pension
- Life insurance
- Employee rewards and discounts through Perks at Work
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme
- Well-being programs – your well-being is important to us
- Access to ongoing learning and development with our online learning platform
- Discretionary bonus scheme
- Company car
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.
At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.
Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.
#1 eco-friendly and sustainable provider of premium drinking water
15 B fewer plastic bottles used globally each year thanks to Culligan products
1440 single-serve bottles saved annually from each new bottle-free cooler
50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location