Frasers Hospitality
National Meetings & Events and Groups Support Executive
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Role: National Meetings, Events & Groups Support Executive - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: Birmingham Office - Hybrid
Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK. We’re looking for a National Meetings, Events & Groups Support Executive to join us and play a vital role in the central Meetings & Events team. This role will offer remote support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.
This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. Day to day duties will include responding to hotel and group rfps/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets and entering rooming lists.
What are we looking for?
- Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry and team management.
- Previous use of Opera Cloud OSEM.
- Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
- Excellent communication, interpersonal and relationship-building skills.
- Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
- Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
- Systems literate, to include Opera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive
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This role is based at our Birmingham office but on a hybrid basis.
Interested??
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In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Sponsorship of The Brain Charity.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
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Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Want to find out more? Click Apply Now to start the conversation.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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