Scope
National Sales Support Manager
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Are you motivated by helping retail teams grow, perform and deliver great results? Do you thrive in a role where no two days look the same?
If so, this could be the opportunity for you.
The National Sales Support Manager will provide consistent, high impact support across Scope’s Retail Operation, focusing on engagement, training, onboarding and the delivery of national commercial initiatives.
The role will work at a national level to build capability, support performance improvement and deliver agreed projects that contribute to sustainable income growth and a consistent experience for colleagues and customers.
Permanent, full time (35 hours a week)
Location: Field based. Travel will be required as part of this role, along with opportunities for some home working.
We welcome all applications by 11:59pm GMT on Monday 10 August 2026.
Starting full-time salary £26,172.40 a year. The role also includes a £5,000 a year car allowance and £1,750 a year additional allowance
There are two roles available.
The Role
In this role, you’ll
- Deliver training to shop teams and managers, supporting new initiatives (including eBay Live) and building capability through structured programmes.
- Provide onboarding for new managers and ongoing support for colleagues stepping into new or evolving roles, particularly during periods of change.
- Lead national commercial initiatives and use data-driven insights to improve shop performance through targeted support.
- Plan and deliver focused interventions in priority shops, addressing challenges and embedding sustainable improvements.
- Support recruitment activity, including first-round interviews, where required.
- Collaborate closely with Area Managers and Retail Support teams, planning activity at a national level to maximise impact, and sharing best practice across shops.
For more information about the role’s responsibilities and the skills and experience required, please use the link to the job description.
About you
Strong understanding of charity retail operations, with the ability to improve commercial performance using data, KPIs and targeted actions.
- Experienced in designing and delivering engaging training, both face-to-face and digital, simplifying complex information into practical learning.
- Skilled in coaching and supporting managers and teams to build confidence, embed new ways of working and sustain performance improvements.
- Proven ability to work across multiple locations, managing priorities effectively and adapting approaches to different teams and environments.
- Excellent relationship-building skills, with the ability to influence and work collaboratively with a wide range of stakeholders.
- Highly organised, with strong planning and prioritisation skills to manage multiple initiatives and deliver results.
- Confident using digital tools and supporting others to adopt new systems and ways of working.
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Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day.
- Full-time: 35 hours per week, five days out of seven
- Part-time: Weekly hours on a seven-day rota
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
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To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.
If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk.
You can also find more information about requesting adjustments for interviews on our website.
Important to know:
- You must meet all the essential requirements in the job description.
- If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 27 days holiday and bank holidays
- Flexible, hybrid, and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
- Discounted gym membership, cycle-to-work scheme, and more
Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information go to www.scope.org.uk
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