Reed & Mackay
Navan Pro Consultant
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At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
About The Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.
What You’ll Do
Service Expectation
- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
- Ability and willingness to service different client industry sectors across the wider business
- Demonstrate innovative thinking and provide a consultative approach
- To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
- To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
Operational Excellence
- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
- Pro-actively build meaningful and long-lasting relationships both internally and externally
- Always exceed client’s expectation
- Identify and implement opportunity to add value to each booking
- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
- Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
- Monitor all bookings for further saving opportunities up until completion of the trip
- Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
- Monitor all bookings for further saving opportunities up until completion of the trip
- To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
- To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
- Demonstrate proactive thinking when providing travel solutions
- Able to provide cost effective solutions across all aspects of travel
- To always comply with the client policies and guidelines
- Achieve SLAs for all accounts
- Regular interaction with overseas colleagues
- Apply Quality Control procedures and processes in line with company and GREC requirements
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What We’re Looking For
- Previous VIP experience is preferred
- Skills assessment results will be considered
- Exceptional telephone manner and written skills
- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
- Has a proven record of experience in a core business travel environment
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
- Knowledge of Low-Cost Carriers in the market and their different products available
- Fully conversant with various rail, black car, LCC, OTA booking systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS software packages
- Ability to build an exceptional rapport with all clients
- Excellent attention to detail
- Have an enthusiastic approach and willingness to learn attitude
- Independently commit to attend and complete all relevant training
- Achieve individual and team-based business objectives
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Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know peoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.
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