UK Ministry of Defence
Navy Command - Through Life Services Lead
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HMNB Portsmouth, Naval Base Headquarters, Portsmouth, PO1 3LS
Job Summary
At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today's challenges and tomorrow's opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy's readiness to protect our nation and secure our future.
As the authority for digital capability across the Royal Navy, Navy Digital leads the transformation that underpins modern maritime operations and support. Delivering Data, technology, and information services, the directorate drives innovation, efficiency, and effective information exploitation across the Fleet.
You'll be based at HMNB Portsmouth, one of the oldest and busiest naval bases in the world. It is home to the Royal Navy's aircraft carriers (HMS Queen Elizabeth and HMS Prince of Wales) alongside destroyers, frigates, and specialist squadrons. As a vibrant hub of maritime power and innovation, Portsmouth sustains the Fleet and supports thousands of personnel.
This position is advertised at 37 hours per week.
Job Description
Do you want to play a key role in ensuring the Royal Navy's digital products are delivered safely, operated effectively, and continuously improved throughout their lifecycle? As a Through Life Service Enablement Lead, you'll provide leadership across service transition, release, operational readiness and continual service improvement, helping ensure critical digital services remain reliable, secure and supportable. Working with delivery, support, security and customer teams, you'll help maximise the value and resilience of digital products that support Royal Navy operations worldwide.
You will work collaboratively across multidisciplinary teams to deliver outcomes and support wider organisational priorities. The expectation is to work in an agile way, flexing to support evolving priorities and projects. You may be required to undertake other duties from time to time as may reasonably be required.
We value flexible ways of working. This role requires regular onsite attendance (around 60% of the working week) to benefit from face-to-face collaboration, while offering flexibility of hours to support work life balance and business needs. During the initial period, you may be asked to attend more frequently to get familiar with the site, team, and responsibilities.
- Lead the transition of digital products and services into live operation, ensuring they are fully supportable, compliant and ready for use.
- Coordinate release planning, governance and deployment activities, managing dependencies, risks and stakeholder engagement.
- Ensure service management processes, documentation and knowledge are maintained to support effective operation throughout the product lifecycle.
- Work with delivery, support, security, supplier and customer teams to improve service performance, resilience and user satisfaction.
- Identify and manage operational risks, supporting informed decision-making and continuous improvement activities.
- Provide reporting, assurance and insight to governance forums, ensuring services continue to meet business and operational needs.
Person Specification
Essential Criteria
- Experience applying Service Management principles and practices to support the successful transition, operation and continual improvement of digital services.
- Ability to identify, assess and manage risks, dependencies and issues, using evidence to support decision-making and maintain service quality.
- Experience building effective relationships and working collaboratively with a range of stakeholders to deliver outcomes and improve services.
- Ability to coordinate competing priorities, adapt to changing requirements and maintain delivery within a complex environment.
- Experience using reporting, analysis and performance information to drive service improvements and provide assurance to senior stakeholders.
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Desirable Criteria
- Strategic thinking (Government Digital and Data Profession capability framework - Level: Practitioner)
- Asset and configuration management (Government Digital and Data Profession capability framework - Level: Practitioner)
- Technical understanding (Government Digital and Data Profession capability framework - Level: Working)
- ITIL V4 Foundation Certified
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Making Effective Decisions
Technical Skills
We'll assess you against these technical skills during the selection process:
- Business Analyst - IT Operations - Assessment. Individuals will be assessed against the DDaT framework for an IT Service Manager: IT service manager - Government Digital and Data Profession Capability Framework.
Benefits
Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Market-leading employer pension contribution of 28.97%
- Personal & professional development
- Alternative working patterns for many roles
- Access to a confidential, professional support service
- Discount schemes
- Bicycle / season-ticket loans
- Enhanced maternity, paternity, and adoption leave
- Special paid leave to volunteer (up to 6 days a year)
About HMNB Portsmouth
HMNB Portsmouth combines strong community spirit with convenient facilities. Enjoy on‑site parking, a shuttle service between HMS Excellent and the Naval Base, and the chance to join the HMS Excellent Wardroom. Stay active with a free fitness suite and unwind at the on‑site bistro or hairdresser. Nursery provision and access to places of worship ensure a supportive and inclusive environment.
In Navy Command we believe that everyone has the potential to make a difference and you’ll be supported through your learning journey and your career. This can include working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.
You’ll have access to a variety of qualifications pathways ranging from GCSE/A-Level equivalent all the way up to master’s degree, depending on your role, your previous skills and your experience. Some qualifications even include “on-the-job” training which means minimal disruption to your working day but maximum impact.
The post does not offer relocation expenses.
Important Information
- External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
- Please Note: Expenses incurred for travel to interviews will not be reimbursed.
- Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
- Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
- The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
- MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
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Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
As part of Defence Reform, Navy Command continues to review and evolve its Target Operating Model to support more agile ways of working. In this context, the role and responsibilities of this role may develop over time to reflect changing business priorities and opportunities.
At Sift, you will be assessed against the following;
- CV which should include job history, qualification details and previous skills and experience. This will measure your technical ability to perform against the jobs requirements.
- A personal statement. This should be a maximum of 500 words that sets out your motivation for applying and shows how your skills and experience meet the essential requirements for the role.
Behaviours:
- Managing a Quality Service
- Making Effective Decisions
In the event of a high volume of applications, only the priority element will be assessed at sift. The priority element for this campaign is Managing a Quality Service.
At interview, yours skills and experience will be assessed via the following formats:
Behaviours:
- Changing and Improving
- Managing a Quality Service
Technical Skill:
- Business Analyst - IT Operations - Assessment
IT service manager -
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