DHL Express
NCG Road Agent
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Location: DHL Aviation, East Midlands Airport
Contract type: Permanent
Hours: Monday to Friday, 21:00 - 05:30 (40 hours per week flexibility required)
Department: Operations - NCG Road
Grade: O
🌍 Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking 🅿️
- Pension (up to 6% company contribution)
- My DHL Rewards – discounts at 3,000+ retailers 🛍️
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme 🚴
- Enhanced Maternity Pay
- CIS Induction Week
🔎 About The Role
As an NCG Road Agent, you'll play a key role in keeping DHL's UK and European transport network moving. You'll monitor shipments, coordinate operational activity, provide real-time updates, and work closely with colleagues, customers, and partners to ensure excellent service, network visibility, and smooth day-to-day operations in a fast-paced logistics environment.
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✅ What You’ll Be Doing
- Represent DHL in a professional and efficient manner in order to increase customer satisfaction.
- Support the field operations by ensuring all checkpoints have been applied for full network and customer visibility.
- Gain the trust and support of wider linehaul teams, internal and external customers.
- Provide administrative and operational tasks, necessary to effectively and accurately capture and communicate movement details and updates to the network as per GSOP Compliances.
- Manage day to day workload and seek support when required.
- Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.
- Communicate with colleagues ensuring that service delivery levels are consistently high.
- Help manage the day to day network operation (UK road and air network/ EU Road network).
- Liaise with the operation team to ensure our standard processes and procedures are observed.
- Report on any concerns that threaten the integrity of our security.
- Adhere to legislation including Health and Safety, Working Time Directive regulations and all company procedures.
- Perform any other reasonable duties as required i.e. Yard duties/Winter Ops.
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⭐ What You’ll Bring
- Full UK driving licence.
- Strong organisational and planning skills.
- High attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Administrative experience (preferred).
- DHL operational knowledge (beneficial).
- Logistics and supply chain knowledge (beneficial).
- Proficiency in logistics systems/software (beneficial).
🗓️ Closing Date: 11th September 2026
Apply now and be part of a team that keeps the world moving. ✨
🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
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