DHL Express
NCG Specialist
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Location: DHL Aviation, East Midlands Airport
Contract type: Permanent & Acting Role
Hours:
- Perm - Tuesday to Friday: 15:30–02:00
- Perm - Tuesday to Friday: 19:30–06:00
- Perm - Thursday to Friday: 15:00–01:30
- Saturday–Sunday: 19:00–05:30
- Perm - Sunday to Wednesday: 15:30 - 02:00
- Perm – Sunday to Wednesday: 06:00–16:30
- Perm - Friday to Mon: 06:00–16:30
- Perm – Monday to Thursday: 19:30–06:00
- Acting Role 12 months - Sunday to Wednesday : 06:00 – 16:30
Department: NCG
Grade: N
🌍 Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking 🅿️
- Pension (up to 6% company contribution)
- My DHL Rewards – discounts at 3,000+ retailers 🛍️
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme 🚴
- Enhanced Maternity Pay
- CIS Induction Week
🔎 About the Role
As an NCG Specialist, you will play a key role within the Network Control Group, helping to ensure the safe, efficient, and compliant operation of DHL's European and intercontinental flight network. Working in a fast-paced operational environment, you'll support aircraft load control activities, optimise aircraft capacity and fuel usage, and collaborate with a wide range of stakeholders to deliver industry-leading service and on-time performance.
A brief paragraph summary of the role, outlining its purpose and how it contributes to the wider DHL operation. Keep it simple and engaging.
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✅ What You’ll Be Doing
- Monitor aircraft load control activities to ensure safe and efficient flight operations.
- Oversee ULD (Unit Load Device) build-up and loading against aircraft allocation plans.
- Support fuel optimisation and monitor operational performance across the network.
- Identify and escalate operational risks, disruptions, or issues as required.
- Review flight performance and contribute to continuous improvement initiatives.
- Ensure operational data, timestamps, and delay codes are recorded accurately and submitted on time.
- Coordinate fueling activities and support aircraft turnaround operations.
- Maintain effective communication with internal teams and external operational partners.
- Support compliance with aviation safety regulations, company procedures, and load planning requirements.
- Deliver a professional service to flight crews and operational stakeholders.
⭐ What You’ll Bring
Essential:
- Excellent attention to detail and a commitment to accuracy.
- Strong analytical and problem-solving skills.
- Ability to make effective decisions in a fast-paced, high-pressure environment.
- Strong verbal and written communication skills.
- Good organisational and time-management skills.
- Ability to work independently as well as collaboratively within a team.
- Confident user of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- GCSEs (or equivalent) in English and Mathematics.
- A safety-focused mindset with a strong commitment to compliance and operational procedures.
- Ability to adapt quickly to changing priorities and operational demands.
Desirable:
- Previous experience within a Network Control Group environment.
- Experience in sort, ramp, aviation, or cargo operations.
- Knowledge of AHS and BRUHUB4 systems.
- Mass and Balance certification.
- Advanced ULD certification.
- Aerologic operational training.
- Understanding of aircraft load control, weight and balance, and fuel optimisation principles.
- Experience working within a safety-critical operational environment.
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🗓️ Closing Date: 21st September 2026
Apply now and be part of a team that keeps the world moving. ✨
A quick heads-up before you apply!
As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours.
This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.
Please note: completing the games is required to be considered for the role.
🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
A quick heads-up before you apply!
As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours. This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.
Please note: completing the games is required to be considered for the role.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
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