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NDA Litigated File Handler
NDA Litigated File Handler
Department: Claims Management Employment Type: Permanent (Full-Time) Location: Bolton
About the Role
We are seeking ambitious and driven candidates to join our dynamic and collaborative litigated fict 변한 (File Handler) team in the Counter-Fraud division. Known for our prestigious reputation and commitment to defeating dishonest motor claims as well as developing counter fraud strategies to identify and prevent new risks, we thrive in a down-to-earth yet highly professional environment. Our team fosters legal excellence and provides a supportive, growth-focused culture for career development.
The Opportunity
As an NDA File Handler, you will manage a caseload of litigated RTA (Road Traffic Accident) suspected fraud files across various insurance clients, collaborating closely with sophisticated claims handlers and the Lead Lawyer. This role demands a forensic, analytical approach, strong commercial awareness, and the ability to make informed decisions within set timeframes to protect the client’s interests while delivering effective litigation and identifying strategic commercial opportunities.
To this end, you will work across different fraudulent claim types, including but not limited to:
- Bogus Passenger
- Staged/Contrived Claims
- Fraudulent Exaggeration
- Induced Accidents
- Low-Speed Impact Claims
- Late Notification Claims
- Credit Hire Fraud
- Motor Insurers’ Bureau (MIB) Claims
- Organised/Linked Fraud
Key Responsibilities
Strategic Excellence
- Conduct a detailed review and analysis of evidence throughout each case’s life cycle.
- Collaborate with clients, Lead Lawyers, and Technical Leads to define and adhere to case strategies.
- Identify strategic litigation opportunities, high-complexity cases, and emergent client trends.
- Maintain focus on process adherence and filing excellence.
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Client Excellence
- Manage files without delegation in alignment with client guidelines.
- Ensure consistently high client satisfaction, timely management information, and achievement of KPIs.
Technical Excellence
- Maintain rigorous client communication throughout litigation.
- Conduct agreed investigations while meeting procedural deadlines.
- Achieve optimal litigation results, fully complying with the court timetable and utilising tactical advantages.
- Handle advocacy as required.
- Oversee proactive case progress, delegation of tasks to support staff, and system maintenance from start to resolution.
- Comply with file management policies and the SRA Standards & Regulations.
Financial Excellence
- Demonstrate cost-efficiency with strong commercial awareness.
- Ensure profitability, meet financial targets, and avoid billing delays.
Cultural Excellence
- Fully embody NDA’s values.
Skills, Knowledge & Expertise
Core Qualifications & Experience
- Experience in civil litigation claims handling or as a legal File Handler / Solicitor (ILEXQualified / LPC certified).
- Knowledge of insurance litigation practice, indemnity principles, and court processes.
- Essential familiarity with the Civil Procedure Rules (CPR).
- Proficiency in advocacy, client care, and process adherence.
Desirable Experience
- Formal qualification as a solicitor or CILEX Legal Executive* with relevant practice rights.
- Handling linked/structured/organised fraud cases.
- Pre-litigation and litigation case experience specifically in RTA claims.
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Essential Skills
- Strong analytical, listening, verbal, and written communication abilities.
- Excellent organisational skills, prioritisation, and adaptability under pressure.
- Time management and experience with billing systems.
- IT proficiency for efficient case management.
Soft Skills
- Client-oriented with relationship-building capabilities.
- Collaborative and able to work well in a team.
- Anticipatory problem-solving mindset.
Benefits
Financial Incentives
- Yearly holiday accrual: 25 days that can be adjusted with overtime pay.
- Pension plan: 5% contributions from employees and 3% from employers.
Health & Wellbeing
- Family-cover Private Medical Insurance (Bupa).
- Simply Health Cash Plan.
- WeCare: 24/7 online GP, mental health, and general wellbeing support.
Financial Safety
- Death in Service and Critical Illness Cover.
- Private Health Insurance (PHI) and Income Protection.
Lifestyle & Work Support
- Employee Resource Groups and Volunteering Programmes.
- Discounts on:
- Cycle-to-work, tech, season ticket loan schemes.
- Gym Flex subscriptions.
- Gourmet Society membership and Merlin/Nationwide Attractions discount.
- A range of local retail outlets.
*The legal English abbreviation "CILEX" is recognised under British law but formally spelt in this role context.
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