Women in Data®
NDAO – Capacity Officer – 12 month Fixed Term Contract
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Category: Digital & Data
Location: Remote
Contract Type: Fixed Term
Contract Time: Full Time
Salary: £35,000 Per Annum
Expiry Date: Tue, 18 Aug 2026
About the Role
Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO), a dedicated national capability transforming data use in policing.
Job Title: Capacity Officer
Contract Type: Fixed Term Contract - 12 Months
Salary: £35,000 per annum
Responsibilities
The Demand Support role provides essential coordination, triage, and administrative support to manage and prioritise incoming demand across the NDAO. This position ensures that requests from police forces, partners, suppliers, and internal teams are captured, assessed, routed, and tracked effectively, enabling smooth delivery of NDAO services and programmes.
- Act as the first point of contact for incoming demand to the NDAO, including service requests, enquiries, and task submissions.
- Log, categorise, and triage incoming demand in accordance with established workflows and service models.
- Coordinate with product leads, programme managers, technical teams, and other stakeholders to route requests appropriately.
- Maintain accurate records of demand volumes, statuses, SLAs, and outcomes.
- Support prioritisation activities by preparing dashboards, reports, and summaries for leadership and governance groups.
- Monitor deadlines, follow up on outstanding items, and ensure timely responses to stakeholders.
- Assist in scheduling meetings, workshops, and reviews linked to demand management activities.
- Support continuous improvement of demand management processes, tooling, and service pathways.
- Contribute to the development and maintenance of guidance materials, FAQs, and communications that help forces understand how to access NDAO services.
- Build effective working relationships across internal teams, policing partners, suppliers, and external stakeholders.
- Escalate risks, issues, or bottlenecks affecting service delivery.
- Provide general administrative support to the Demand & Engagement function where required.
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What You Need to Succeed
- Experience in a coordination, business support, service desk, or administrative role within a complex organisation.
- Strong organisational skills, with the ability to manage multiple tasks, requests, and priorities simultaneously.
- Excellent written and verbal communication, with the ability to work professionally with diverse stakeholders.
- Ability to follow structured processes and maintain accurate records and documentation.
- Strong problem-solving and attention-to-detail skills.
- Proficiency with common digital tools and platforms (e.g., Microsoft 365, ticketing or workflow systems).
- Ability to work effectively in a busy, dynamic and rapidly changing environment.
- A proactive and customer-focused approach.
- Experience in policing, government, technology, or data-related environments.
- Understanding of demand management, service delivery, or portfolio management processes.
- Experience with service management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar).
- Experience creating dashboards or reports using Excel, Power BI, or equivalent tools.
- Familiarity with national policing structures and stakeholders.
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Diversity, Equity and Inclusion
We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status.
Working Arrangements
- This is a remote role with some national travel required to attend meetings.
- All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS.
- Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible.
Women in Data® advertise roles on behalf of our partners, alliances, and members. We are proud supporters of Women in Data. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.
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