RNID
Near You Coordinator NI SEHSCT
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RNID Near You Coordinator - Hearing Aid Support Service
Location: South Eastern Health & Social Care Trust (SEHSCT) / Remote UK
Salary: £12,854.40 FTE £25,708.80
Hours: 17.5 per week
Contract type: Permanent
Application deadline: 20/09/2026
Interview Dates: Week beginning 28/09/2026
About RNID
We are the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We know the value of a friendly face in local communities to support people where they need it most.
Join our team
We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and NI. We come together twice a year for our Staff Summits, We bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work, which is why we offer a sector-leading flexible working policy to all our staff from day one.
RNID Near You Co-ordinator for our Community Services
RNID Near You Co-ordinator for our Community Services will focus and lead on:
- Developing and delivering the RNID Near You, community service across the SEHSCT area.
- Initiate and promote the Hearing Aid Support Service (HASS) to reach and engage with people who are deaf and hard of hearing.
- The target group for this HASS is adults ordinarily resident in the SEHSCT who have been issued with an NHS hearing aid(s) but who are struggling with the usage or management of the hearing aid(s); and possibly have stopped using their hearing aid(s) altogether.
- Supporting people with their hearing loss. While you will be home based, there will be regular travel to venues where we will provide drop-in sessions in community settings.
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You will be responsible for…
- Working in partnership with the Strategic Planning and Performance Group (SPPG) of the Department of Health to develop hearing aid user support services within the SEHSCT.
- You will recruit, train and support volunteers to deliver our ‘HASS’ throughout the SEHSCT in conjunction with Audiology, Sensory Support Teams, RNID Service Manager and other Hearing Aid Support Service staff.
- Work with the Service Manager to plan activities, meet project objectives and monitor and evaluate the RNID Near You, HASS.
What you will be doing…
- Ensure delivery of the HASS activities through use of volunteers in community, care homes and hospital settings.
- Provide regular progress reports to the Service Manager on targets and service expenditure in line with funding requirements to enable service review.
- Raise awareness of the service by marketing it through all appropriate means including networking with local statutory and voluntary agencies.
- Attend outreach events including local information / health fairs and present awareness talks.
About You:
- An understanding of the issues affecting deaf people and those with hearing loss or tinnitus and an open and inclusive attitude that supports the development and knowledge of deaf culture.
- Experience of recruiting, training, and managing volunteers with knowledge of best practice in volunteer management.
- Have project or service delivery experience gained in a relevant setting.
- The ability to develop working relationships and communicate effectively with colleagues, service users, volunteers, and external stakeholders.
- Excellent IT skills, including working knowledge of Microsoft Office software.
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Qualifications:
- No essential qualifications, but a good standard of written English and attention to detail is a requirement.
What We Can Offer You
- 28 days annual leave plus all bank holidays
- Plus 2 wellbeing days for extra flexibility
- Sickness benefit entitlement from day 1
- Fully remote working with no core hours
- £26 remote working allowance every month
- In person whole staff conferences throughout the year
- Pension scheme with 4% employer contribution
- Employee assistance programme that provides counselling sessions
- Additional benefits for maternity, paternity and adoption
- Hospital Saturday Fund health benefit
- Access to an event ticketing platform
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.
RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
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