Selwood Housing
Neighbourhood Assistant
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Ready to Make a Real Difference?
At Selwood Housing, we're passionate about creating neighbourhoods where our customers are proud to live. Every day, our teams work alongside customers, communities, and partner organisations to ensure our neighbourhoods are safe, welcoming, and thriving places to call home.
We're looking for a Neighbourhood Assistant to join our Neighbourhoods Team. This is an exciting opportunity for someone who enjoys working with people, building positive relationships, and making a tangible difference in local communities.
If you're customer-focused, organised, and motivated by helping others, we'd love to hear from you.
About the Role
As a Neighbourhood Assistant, you'll play a key role in supporting the delivery of excellent services to our customers and communities. Working closely with Neighbourhood Managers, customers, and local partners, you'll help ensure our communities remain well managed, safe, and supportive for everyone who lives there.
No two days are the same. From neighbourhood inspections and tenancy visits to supporting customers and resolving anti-social behaviour issues, you'll play an important role in delivering positive outcomes for our communities.
This is a predominantly field-based role, giving you the opportunity to spend time within our neighbourhoods, build relationships with customers and partner agencies, and see first-hand the difference your work makes.
What We’re Looking For:
We're looking for someone who shares our values and is passionate about making a positive difference. You'll thrive on building relationships, supporting customers, and helping to create neighbourhoods where people feel safe, supported, and proud to live.
- Customer Driven: You genuinely care about helping people and creating positive experiences. By listening, responding, and taking action, you'll help customers feel supported, valued, and proud of where they live.
- Accountability: You take pride in doing what you say you'll do. You manage a varied workload effectively, follow through on commitments, and approach every task with professionalism, fairness, and attention to detail.
- Develop & Learn: You're committed to learning, growing, and continually improving. You embrace new ideas, build on your experiences, and look for ways to make an even greater difference for our customers and communities.
- Champion Communication: You know that great communication is at the heart of great communities. You build positive relationships, listen with empathy, and work collaboratively with customers, colleagues, and partner agencies to achieve positive outcomes.
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You’ll Bring:
- GCSEs (or equivalent qualifications) in English and Maths at Grade 4/C or above.
- Experience working within a housing organisation or a similar public sector environment.
- Good communication skills – written and verbal.
- Good organisational and administration skills.
- A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity, and respect.
For further information on the role, please review the job description attached to the advert.
Pre-Employment Requirements
The successful candidate will be required to complete pre-employment checks including verification of their Right to Work in the UK, a Basic DBS check, and a DVLA licence check. A full driving licence and access to a vehicle for business use are essential for this role.
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Why Join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure, and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
In return, we offer a range of benefits, including:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters.
Ready to Help Our Customers Feel at Home?
If you're someone who enjoys helping others, building strong relationships, and making a positive difference in your community, we'd love to hear from you!
Apply today and help create neighbourhoods where our customers are proud to live.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
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